Front Office Assistant (Receptionist)

Job Title

To support Valley Health Services with daily operations. Greet and/or assist clients and visitors of the agency. Answer phones and direct calls appropriately.

$17.00/hour

Full Time (40 hours/week)

Essential Responsibilities:

• Answer phone promptly in a professional and courteous manner and accurately obtain necessary information to route calls appropriately.
• Ensure that all required intake, financial and clinical forms are obtained at client's first appointment.
• Check clients in upon arrival for appointments; accurately record any client missed/cancelled appointments.
• At each client visit:
• Have client fill out client information form
• Collect co-pay/insurance deductible from client
• Interact courteously with clients and visitors at all times and make every reasonable effort to respond to their concerns and requests as efficiently as possible.
• Ensure that clinical information is released to outside agencies and individuals only upon receipt of an authorization from the client or legal guardian which meets the standards of F&CS. Upload the Release of Information to the client's electronic record.
• Maintain current knowledge of all applicable FCS policies/procedures and function according to these standards.
• Comply with COA regulations, federal and state requirements, and educational/certification/registry requirements.
• Other duties as assigned.

Qualifications: Must be able to meet agency requirements for criminal background check

Minimum Educational/Licensure Requirements: High school diploma or GED preferred.

Minimum Experience Requirements: Prior clerical experience preferred.