Client Experience Specialist

Client Experience Strategy Specialist

Zeta Global is the AI-Powered Marketing Cloud that leverages advanced artificial intelligence and trillions of consumer signals to make it easier for marketers to acquire, grow, and retain customers more efficiently. Through the Zeta Marketing Platform, our vision is to make sophisticated marketing simple by unifying identity, intelligence, and omnichannel activation into a single platform powered by one of the industry's largest proprietary databases and AI. Our enterprise customers across multiple verticals are empowered to personalize experiences with consumers at an individual level across every channel, delivering better results for marketing programs. Zeta was founded in 2007 by David A. Steinberg and John Sculley and is headquartered in New York City with offices around the world.

We are looking for a motivated Client Experience Strategy Specialist to join our team. In this role, you will support the Client Experience team in delivering forward-thinking insights for clients leveraging business intelligence deliverables and audience strategies to drive measurable results. You'll coordinate deliverables, roadmap key projects and tasks, and internal team integration across sales, media, account, and analytics to align goals, resolve issues, and maximize client satisfaction all while turning data into actionable recommendations. If you're passionate about delivering great service, adding value to your team, and helping clients achieve their goals alongside a team, we'd love to hear from you.

This role is hybrid in New York City, NY.

Responsibilities

• Support account leads with meeting preparation, agendas, recaps, status updates, presentations, and client communications.
• Maintain project plans, timelines, deliverable trackers, and internal documentation.
• Coordinate with media, analytics, strategy, creative, data, finance, and operations teams to keep client work on schedule.
• Assist in campaign launches, pacing checks, reporting, optimization documentation, and performance reviews.
• Prepare recurring client reports and help translate results into clear, client-friendly takeaways.
• Flag risks, delays, budget concerns, or unmet client needs early and help drive resolution.
• Ensure client records, contracts, scopes, budgets, and key account details are current and accessible.

Qualifications

• 13 years of experience in client services, account coordination, customer success, marketing, media, advertising, or related field.
• Strong written and verbal skills.
• Excellent project management and organizational skills; able to manage multiple deadlines and priorities.
• Comfortable working cross-functionally and following through on details.
• Proficiency in Microsoft Office Suite with preferred experience in project management tools like Asana.
• Collaborative team player who performs well in a fast-paced environment.

Benefits & Perks

• Unlimited PTO
• Excellent medical, dental, and vision coverage
• Employee Equity
• Employee Discounts, Virtual Wellness Classes, Pet Insurance and More!!

Salary Range

The salary range for this role is $50,000 - $70,000, depending on location and experience.

People & Culture at Zeta

Zeta considers applicants for employment without regard to, and does not discriminate on the basis of an individual's sex, race, color, religion, age, disability, status as a veteran, or national or ethnic origin; nor does Zeta discriminate on the basis of sexual orientation, gender identity or expression.

We're committed to building a workplace culture of trust and belonging, so everyone feels invited to bring their whole selves to work. We provide a forum for employees to celebrate, support and advocate for one another. Learn more about our commitment to diversity, equity and inclusion here.