Patient Registration Specialist I - second shift

ED/Admitting Services Registrar

Ann & Robert H. Lurie Children's Hospital of Chicago provides superior pediatric care in a setting that offers the latest benefits and innovations in medical technology, research and family-friendly design. As the largest pediatric provider in the region with a 140-year legacy of excellence, kids and their families are at the center of all we do. Ann & Robert H. Lurie Children's Hospital of Chicago is ranked in all 10 specialties by the U.S. News & World Report.

Job Description

General Summary of Position Responsibility:

Registers patients for day of and/or future encounters. Obtains accurate demographic and insurance information. Performs eligibility and benefits verification. Initiates and completes the precertification process for all outpatient and inpatient encounters. Performs financial counseling as appropriate and guides patients through the front-end collections process. Responds to inquiries regarding services at Lurie Children's including a familiarity with Emergency Preparedness for Mass Casualties or Trauma. Performs job functions adhering to service principles with customer service focus of innovation, service excellence and teamwork to provide the highest quality care and service to our patients, families, co-workers and others.

Essential Job Functions:

Area Specific Job Accountabilities:

ED/Admitting Services Registrar:

• Obtains all demographic and financial information by interviewing families face-to-face or via telephone to create and complete the registration process. Accurately creates and updates registration data for patients.
• Schedule patients for office visit and may need to complete the check-in/check-out process.
• Prompts patients for front-end collections payments and reconciling payments via Epic.
• Verifies benefit coverage and eligibility via on-line resources, fax, or telephone.
• Initiates and completes the pre-certification process including the forwarding of any supportive clinical documentation.
• Calculate and validate estimated patient balances and identifies those patient requiring financial assistance.
• Guide patients through the financial assistance process, assist with payment plans, apply for state insurance, and assist with Medi-Redetermination.
• Assist patients with understanding their bill and financial obligations.
• Document all encounters in Epic account notes.
• Performs other related duties as assigned.
• Maintains knowledge of managed care/insurance requirements by attending educational sessions.

Call Center Registrar:

• Answers all incoming calls into the registration call flow.
• Complete all registrations during calls with patients/families on inbound and outbound assignments.
• Monitors the Avaya call back assist function in the call center.
• Completes all online registrations submitted by families.
• Manage the interpreting services for non-English speaking patients.
• Ensure all demographic, insurance, emergency contact and appointment information is updated and verified with caller.
• Merges guarantors, corrects duplicate patient records and initiates name corrections and DOB corrections with HIM.
• Verify parental consent details and verify legal custody documents with callers to ensure patient records are up to date.
• Navigates patients through managed care enrollment process for commercial, marketplace and government based insurance options.
• Email and text patient's appointment reminders at their request.
• Communicate rescheduling details back to the division offices and send out of network and self-pay notices to the divisions.

Insurance Verification Registrar:

• Runs eligibility queries for upcoming patient appointments.
• Assists with registration calls.
• Collaborate with the call center registrars to verify eligibility on appointments that cannot be E-verified in Epic.
• Entering in insurance referrals into Epic.
• Create and register all Tele-echo patients and create early intervention authorizations.
• Contact insurance companies as needed to verify patient's active coverage and benefits.
• Takes calls from division staff and patients needing additional details on insurances Lurie accepts, referral requirements and out of network benefit options. Send out of network and self-pay notices to the divisions.

Outreach/HL7 Registrar:

• Complete all of the patient creation and patient registration details for Outreach hospitals.
• Manage the baby names process for Outreach hospitals that see newborns.
• Coordinate with outreach hospitals on capture of final names for new born babies.
• Coordinate with Outreach hospitals on demographic issues related to incomplete information received in registration batches.
• Manages the CIN registration process.

Knowledge, Skills and Abilities:

• High school graduate required; BS, BA, or CHAA preferred.
• Excellent communication/listening skills.
• Customer centric approach to engaging with patients and families.
• Ability to make quick accurate decisions on a daily basis.
• Ability to handle stressful situations.
• Proficient computer skills and aptitude.
• Problem solving ability and able to handle multiple priorities.
• FEMA certification required after hire (ED ONLY).
• Minimum two years' experience in pre-certification, registration, hospital, clinics, or physician office environment preferred.
• Substantial interpersonal skills sufficient to work effectively with pediatric patients, families, physicians, nursing, other allied health professionals, law enforcement, and funeral directors.
• Knowledge of ICD-10 coding, medical terminology, third party billing and collections, and managed care requirements.
• Knowledge of commercial, marketplace and government managed care products and services.

Education

High School Diploma/GED (Required)

Pay Range

$19.00-$28.50 Hourly

At Lurie Children's, we are committed to competitive and fair compensation aligned with market rates and internal equity, reflecting individual contributions, experience, and expertise. The pay range for this job indicates minimum and maximum targets for the position. Ranges are regularly reviewed to stay aligned with market conditions. In addition to base salary, Lurie Children's offer a comprehensive rewards package that may include differentials for some hourly employees, leadership incentives for select roles, health and retirement benefits, and wellbeing programs. For more details on other compensation, consult your recruiter or click the following link to learn more about our benefits.

Benefit Statement

For full time and part time employees who work 20 or more hours per week we offer a generous benefits package that includes:

Medical, dental and vision insurance

Employer paid group term life and disability

Employer contribution toward Health Savings Account

Flexible Spending Accounts

Paid Time Off (PTO), Paid Holidays and Paid Parental Leave

403(b) with a 5% employer match

Various voluntary benefits:

• Supplemental Life, AD&D and Disability
• Critical Illness, Accident and Hospital Indemnity coverage
• Tuition assistance
• Student loan servicing and support
• Adoption benefits
• Backup Childcare and Eldercare
• Employee Assistance Program, and other specialized behavioral health services and resources for employees and family members
• Discount on services at Lurie Children's facilities
• Discount purchasing program

There's a Place for You with Us

At Lurie Children's, we embrace and celebrate building a team with a variety of backgrounds, skills, and viewpoints recognizing that different life experiences strengthen our workplace and the care we provide to the Chicago community and beyond. We treat everyone fairly, appreciate differences, and make meaningful connections that foster belonging. This is a place where you can be your best, so we can give our best to the patients and families who trust us with their care.

Lurie Children's and its affiliates are equal employment opportunity employers. All qualified applicants will receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity or expression, religion, national origin, ancestry, age, disability, marital status, pregnancy, protected veteran status, order of protection status, protected genetic information, or any other characteristic protected by law.

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