Digital Navigator

Job Description

Job Description

Digital Navigator Westcott Community Center | Syracuse, NY
Full-Time (37.5 Hours/Week)
Salary: $45,000 + Benefits Help People Build Confidence in a Digital WorldDo you enjoy teaching, coaching, and helping others succeed? Are you patient, encouraging, and passionate about making technology less intimidating?Westcott Community Center is looking for a Digital Navigator who will help community members gain the digital skills they need to participate confidently in today's world. Through workshops, classes, and one-on-one support, you'll empower people to use technology for employment, education, healthcare, communication, and everyday life.This is an ideal opportunity for someone who loves working directly with people, enjoys teaching, and wants to make a meaningful impact in the Syracuse community. Why Join Westcott Community Center? At Westcott Community Center, we believe that digital skills open doors to opportunity. As a Digital Navigator, you'll play an important role in helping residents develop confidence, independence, and access to the tools they need to thrive. Benefits Include:

• Health, dental and vision insurance.
• Paid time off.
• Paid holidays.
• Supportive, mission-driven work environment.
• Opportunity to make a real difference in your community.
• Professional growth and development opportunities.

• Facilitate engaging group workshops on topics such as:

  • Basic computer skills.
  • Email and online communication.
  • Internet safety and privacy.
  • Job searching and online applications.
  • Virtual learning tools.
  • Telehealth and online healthcare resources.
  • Smartphone and Chromebook basics.
• Create welcoming learning environments for participants with varying levels of digital experience.
• Adapt teaching strategies to meet different learning styles and needs.

• Meet one-on-one with community members to assess their digital skill levels.
• Develop personalized learning plans and goals.
• Provide hands-on coaching and technical assistance.
• Help participants build confidence using technology independently.

• Conduct outreach and promote digital literacy opportunities throughout Syracuse neighborhoods.
• Build trusted relationships with older adults, families, immigrants, and individuals who may have limited technology experience.
• Encourage lifelong learning and digital confidence.

• Assist individuals with practical technology tasks such as:

  • Setting up email accounts.
  • Navigating websites and online forms.
  • Accessing virtual appointments.
  • Learning how to use devices safely and effectively.
• Connect participants to relevant Westcott Community Center programs and community resources when appropriate.

• Document participant engagement and outcomes using Salesforce.
• Work closely with the Digital Empowerment Program Manager and Westcott team members.
• Share feedback and success stories that help strengthen program impact.

• Enjoys teaching and helping others learn.
• Is patient, encouraging, and approachable.
• Communicates clearly with people of all ages and backgrounds.
• Believes technology should be accessible to everyone.
• Takes initiative and works well independently and as part of a team.
• Finds fulfillment in helping others gain confidence and new skills.

• Associate degree in Human Services, Education, or a related field (or equivalent experience).
• Experience teaching, training, coaching, mentoring, or facilitating groups preferred.
• Experience working with diverse populations.
• Strong communication, interpersonal, and organizational skills.
• Ability to establish rapport and create welcoming learning environments.
• Interest in community engagement and service.

• Proficiency with Microsoft Office and Google Workspace.
• Comfort using smartphones, Chromebooks, and common digital tools.
• Ability to troubleshoot basic technology issues.
• Experience with data tracking systems; Salesforce experience is a plus.

• Valid driver's license.
• Reliable transportation and access to a working vehicle.
• Ability to pass a background check.