Bilingual Lead Medical Assistant- English/Polish

Job Description

Job Description

Bilingual Lead Medical Assistant

Location: Chicago, IL (60631)

Pay: $22-26/h

Lead the Frontline of Patient Care at EPIC Health

At EPIC Health, we are committed to transforming the healthcare experience through exceptional patient care, operational excellence, and strong clinical leadership. As a Lead Medical Assistant, you will play a critical role in supporting clinic operations, mentoring staff, driving workflow efficiency, and ensuring high-quality patient care delivery across the practice.
 
This role is ideal for a highly organized and clinically experienced Medical Assistant who thrives in a fast-paced environment, leads by example, and is passionate about team development, continuous improvement, and patient-centered care.

Position Summary

The Lead Medical Assistant serves as a key clinical and operational resource within the practice. This individual supports daily clinic operations, oversees workflow optimization, assists with quality assurance initiatives, provides ongoing training and competency validation for Medical Assistants, and collaborates with leadership to maintain efficient patient flow and operational consistency.
 
This role combines hands-on clinical responsibilities with leadership, coaching, quality oversight, inventory management, and process improvement initiatives.

Essential Duties & Responsibilities

Team Leadership & Staff Development

• Provide day-to-day leadership, guidance, and support to Medical Assistants.
• Lead by example in professionalism, accountability, patient care standards, and workflow efficiency.
• Assist with onboarding, orientation, and cross-training of new team members.
• Train and validate competency for clinical procedures, point-of-care testing, injections, specimen collection, and workflow processes.
• Conduct ongoing weekly/monthly skills checks and reinforce compliance with clinical standards.
• Support leadership with staff coaching performance feedback, workflow reinforcement, and development planning.
• Assistwith troubleshooting workflow barriers andidentifyingoperational improvement opportunities.
• Support implementation and adoption of new workflows, initiatives, and clinical processes.

Clinical Support & Patient Care

• Room patients and prepare exam rooms.
• Obtain and document vital signs and medical histories.

• Administer injections and assist with procedures.
• Perform phlebotomy and specimen collection (if applicable).
• Ensure accurate, timely, and complete documentation within the EHR.
• Support providers with patient throughput, workflow efficiency, and time management.
• Deliver patient-centered care with professionalism, empathy, and effective communication.

Workflow & Clinic Operations

• Help oversee daily clinic flow to maintain operational efficiency and positive patient experiences.
• Monitor patient throughput and door-to-door times, identifying delays and escalating operational barriers as needed.
• Audit workflows to improve communication between front desk and clinical teams.
• Support continuous quality improvement (CQI) initiatives and process standardization across the clinic.

Laboratory, Quality Assurance & Compliance

• Oversee daily lab QA/QC processes and ensure completion of required controls and documentation.
• Maintain lab binders, procedure logs, competency records, and reconciliation documentation.
• Ensure compliance with regulatory, safety, infection control, and clinical quality standards.
• Monitor expiration dates, inventory accuracy, and completion of required quality checks.

Inventory & Supply Management

• Monitor and maintain inventory of medical supplies, vaccines, lab materials, and equipment.
• Manage SIMS/Kanban inventory workflows and ensure timely supply replenishment.
• Ensure exam rooms and clinical areas remain clean, organized, compliant, and fully stocked.

Patient Experience & Communication

• Foster a welcoming, respectful, and professional environment for patients and staff.
• Address patient concerns with professionalism, urgency, and empathy.
• Promote a culture of teamwork, accountability, and service excellence.

Qualifications

Required Qualifications

• Previous experience as a Medical Assistant.
• Strong understanding of clinical workflows, patient care procedures, and outpatient operations.
• Experience with Athena EHR and Microsoft Office.
• Excellent communication, organizational, multitasking, and problem-solving skills.
• Bilingual in English/Polish.

Preferred Qualifications

• 2+ years of experience in a lead or senior Medical Assistant role; or 6+ years of Medical Assistant experience.
• Medical Assistant certification (CMA, RMA, or equivalent) preferred.
• Experience in primary care or outpatient clinic settings preferred.

Performance Expectations

• Maintain high standards of clinical quality, documentation accuracy, and operational consistency.
• Ensure timely completion of QA/QC logs, competency validations, and inventory processes.
• Promote accountability, efficiency, and adherence to organizational standards.
• Contribute to continuous improvement initiatives that enhance patient care and clinic operations.

Why Join EPIC Health?

• Career Growth Opportunities

• Leadership Development
• Collaborative Team Environment
• Mission-Driven Culture
• Competitive Compensation & Benefits
• Opportunity to Make a Meaningful Impact in Patient Care

Visit to learn more.

*Background checks are required for this role. *