Guest Service Agent

Seasonal | The Greenbrier Hotel | United States Posted On 02/23/2026 Job Information Department Name: Front Office Operations Industry: Hospitality City: White Sulphur Springs State/Province: West Virginia ZIP Code: 24986 Job Description Position: Guest Service Agent Department: Front Desk Primary Responsibilities Maintain a warm, friendly and professional demeanor at all times Professional speech and ability to communicate effectively and pleasantly Check guests in and out according to hotel standards Setting up and settling guest accounts according to accounting processes Maintain control of room keys Ability to balance room inventory Assist in accommodating guest requests Be able to maintain bank handling according to standard operating procedures Secondary Responsibilities Maintain thorough knowledge of room inventory and offer up sale on rooms to increase incentive Maintain knowledge of resort amenity, dining, and activities Arrive promptly for any shifts scheduled Keeping the office clean and orderly (front and back offices) Other project or duties to meet guest needs Normal Working Hours Shift, days: Shifts vary and must be able to work flexible shifts. Weekend and holidays are required and possible overtime. Qualifications To be successful in this position, the ideal candidate must meet the following criteria in addition to The Greenbrier Service Standards for All Employees. Past Work Experience Requirements Prior hotel and / or customer service experience preferred Educational Requirements High School Diploma or G.E.D. Pursuing hospitality or related degree preferred Technical Requirements Basic computer skills General knowledge of office and telephone procedures Knowledge of basic accounting functions Experience with Opera (Property Management System) and Knowcross is beneficial Required Supervision Reports to Front Office Supervisor and Front Office Manager Must be able to work independently and make sound business decisions Other Requirements Consistent demonstration of the Twelve Greenbrier Values Skill Level Typing (WPM): Beginner Data Entry: Other Location of Work & Environment Location of Work: Yes Environment includes heated areas, below ground, temperature fluctuations, elevated areas. Personal protective equipment required. Work postures: continuous (up to 8 hrs. in an 8 hr. shift), frequent (up to 5.5 hrs. in 8 hr. shift), infrequent (up to 3 hrs. in an 8 hr. shift). #J-18808-Ljbffr Greenbrier International