Cash Services Supervisor

Cash Services Vault Supervisor

The Federal Reserve Bank of Kansas City is looking for a Cash Services Vault Supervisor to manage currency. The ideal candidate is someone looking to provide long-term leadership and stability to operations, while supervising a team of 6 cash operating clerks that process and reconcile currency deposits, as well as a cash operations specialist who assists in paying and receiving of all processes.

Key Activities

• Manage workflow and staffing of a complex currency processing operation to ensure efficient use of staff and processing of currency.
• Ensure adherence to controls, regulations and procedures, including the Federal Reserve Currency Operations Manual, Federal Reserve System Custody Control Principals and Standards and local operating procedures.
• Resolve routine to moderately complex problems/out of balance conditions. Escalate more complex issues and concerns.
• Assist staff in resolving issues associated with daily operations, including balancing issues.
• Identify and analyze new procedures to improve efficiency of operations.
• Make recommendations and implement changes. Report exceptions or variances and escalate.
• Supervise, coach, and develop staff members by communicating performance expectations and providing on-going feedback.
• Make recommendations about employee recognition, hiring, salary, promotions and disciplinary actions.
• Communicate with staff and others about decisions affecting teamwork, process, resources, and other responsibilities.
• Oversee customer service processes with financial institutions and armored carriers.
• Monitor important unit metrics, such as quality measures, productivity, and volumes, against targets, and adjust resources.
• This position is considered onsite essential and located in Kansas City, work from home flexibility is minimal.

Qualifications

• Bachelor's degree in business management or a related field, or equivalent combination of education and experience.
• Experience demonstrating leadership skills informally required. Working in an operation or compliance-focused environment is strongly preferred.
• Strong compliance focus to lead adherence to all controls and procedures, while identifying process improvements.
• Production operation mindset with expert attention to detail and strong judgement.
• Strong people leadership and ability to work with others to accomplish tasks.
• Strong relationship management and communication skills to work in fast-paced team environment.

Additional Information

Onsite, full-time

• Location(s): Denver, CO
• Remote Only Eligible: No

Pay Range: The starting pay range for this position is $82,800 - $107,100 for the job level(s) required for this position. Final offers are determined by factors including the candidate's qualifications, internal alignment considerations, district assignment, and geographic location.

Screening Requirements: Certain eligibility requirements apply.

Sponsorship: The Federal Reserve Bank of Kansas City will not sponsor a new applicant for employment authorization for this position. Applicants must be currently authorized to work in the United States without the need for visa sponsorship now or in the future.