Dispatcher

Dispatcher Position

Omega Morgan believes that each employee makes a significant contribution to our success. That contribution should not be limited by the assigned responsibilities. Therefore, this position description is designed to outline primary duties, qualifications, and job scope, but not limit the individual nor the organization to just the work identified. It is our expectation that each employee will offer his/her services wherever and whenever necessary to ensure the success of our endeavors.

The dispatcher will coordinate and organize, in cooperation with all other company locations, the movement of all company assets to meet customer needs. The position will handle the inbound/outbound transportation of crews and equipment; coordinate trucks for daily deliveries, pick-ups, and activities; inspect timecards for accuracy and enter time into computer system; manage company drivers and fleet of multiple tractors/trailers. This is deemed a safety sensitive position.

Essential Functions:

• Plan, organize, and schedule all daily activities for crews and equipment.
• Work in cooperation with Sales and Operations leadership to evaluate efficiency of operational decisions and drive continuous improvement efforts.
• Effectively communicate with field crews on a continual basis.
• Manage constantly changing needs of crews in the field and ensure their time is optimized each day.

Primary Responsibilities and Job Functions include the following. Other duties may be assigned:

• Plan crews and equipment accordingly per job, requests, and availability.
• Facilitate day-to-day workload with sales staff.
• Communicate with crews and drivers throughout the day and track crews and drivers to make the most efficient use of time and locations.
• Work with shop on equipment downtime and service schedules.
• Coordinating with the warehouse administrator for offloads/loadouts, and storage needs.
• Working with yard Superintendent/Foreman for pre-planning & loading of crews & equipment for future work.
• Work with software-based scheduler to input crews & equipment into computer tracking system.
• Planning/tracking of vacations and off time for field personnel.
• Audit and enter timesheets and other required paperwork for completeness and accuracy.
• Facilitate emails and phone calls in dispatch.
• Assist with permits as required for overweight and/or over dimensional loads.

Requirements:

• High school diploma or GED; previous dispatch experience a plus
• Knowledge of forklifts, cranes, and trucking is a plus.
• Available to work 40+ hours per week and able to take calls or texts 24/7
• Prompt and reliable; with excellent organization skills, including ability to prioritize tasks and anticipate issues that need attention.
• Ability to consistently meet deadlines and follow up with little direction.
• Effective oral and written communication skills with excellent spelling and grammar.
• Work under moderate supervision with latitude for the use of initiative and independent judgment.
• Proficient with computers, including Microsoft Office products.
• Good note taker, critical thinking, and problem solving.