ARS Program Manager

Adult Residential Services Program Manager

Join our team and become a part of a supportive community dedicated to individual and community enrichment.

Catholic Community Services (CCS) is a faith-based organization, rooted in the values of Love, Justice, Truth, and Freedom, that has continually served the community for the past 80 years. We seek individuals who are motivated, compassionate, and eager to make a difference in their community. Along with our competitive wages CCS offers a variety of employer paid benefits for employees. We are committed to providing the best care for those that we serve and advancement opportunities for our staff. Join us today and become a champion in the lives of others!

Pay: $26.53 - $33.82 / Hour (dependent on education & experience)

Schedule: Monday - Friday (8am - 5:30pm)

Location: Albany, OR

Type: Full-Time / Exempt

General Position Summary

The Adult Residential Services Program Manager is responsible for providing leadership of Direct Support Professional (DSP) staff and all daily service delivery activities for the people living at the assigned 24/7 supported residential group homes. This position is responsible for supporting the broader program vision, standardization of systems, quality service and supporting the overall program compliance and maintaining a high level of service quality across all homes. The Residential Manager is responsible for the provision of appropriate care for persons with Intellectual/developmental disabilities, to guide and assist them in their development and activities within the home and community life. Additionally, the Residential Manager is responsible to assure DSP staff receives the support they need to perform their highest and best work, maintain compliance, maintain customer and parent/guardian satisfaction, and operate the home or program according to the annual operations budget.

Benefits We Provide

• 4 weeks Accrued Paid Time Off (PTO) per year
• Employer contribution to Employee/Spouse/Dependent medical coverage
• 401(k) Retirement Plan Employer Match
• Flexible Spending Accounts Medical/Dependent Care (FSA)
• Health Savings Account (HSA)
• Group Life Insurance Plan
• 6 Paid Holidays/ Holiday Pay
• Mileage Reimbursement
• Jury Duty Paid Leave
• Bereavement Leave
• Wellness Activity Discounts
• Annual performance evaluations and pay increases
• Employee appreciation events
• Employee Assistance Program
• Legal Guidance
• Work-life Solutions
• Will Preparation
• Emotional/financial guidance
• Multiple Dental Plan Options
• Vision Plan Options
• Voluntary Life & AD&D Insurance
• Supplemental Insurance
• Discount Gym Memberships with Certain Medical Enrollment
• Employee Referral Program
• On the job training and CPR/First Aid certification

Minimum Requirements

• Bachelor's degree in behavioral science, social science, or a closely related field and two years human services related experience; OR an associate degree in behavioral science, social science, or a closely related field and four years of human services related experience; OR high school diploma/GED and six years of human services related experience. Regardless of the education, at least two years of the related experience must be in delivering attendant care in a setting regulated by either the Oregon Department of Human Services or the Oregon Health Authority AND
• Reliable transportation, valid driver's license with a driving record that permits coverage under the agency's corporate auto liability policy, be able to drive company vans to transport customers, and personal automobile liability insurance coverage.
• Have or be able to obtain CPR and First Aid Certification within 30 days of employment.
• Be able to lift up to 65 pounds for a total of up to 130 pounds in a two-person lift.

Preferred Qualifications

• Verifiable professional management or supervisory experience.

Supervisory Responsibility

• Direct Support Professionals
• Direct Support Professionals On-Call
• DSA Staff
• DSP Aide

Position Knowledge, Skills, and Abilities

• Support, mentor, train, and supervise DSP staff members.
• Schedule staff to meet care/ratio needs and requirements; maximize resources and eliminate overtime/Agency usage
• Documentation proficiency: documentation is objective, accurate, person-centered and of good overall quality, in written and electronic form. Examples are T-Logs, GERs, health tracking, DSP performance documents, training documents, etc.
• Competencies in the areas of medical support, positive behavior support and Activities of Daily Living (ADLs) with the ability to train.
• Individual Support Plans, Emergency Response Procedures, OAR licensing standards and other state requirements, Self-Determination Principles and Client Rights.
• Trauma-Informed Care.
• Communicate effectively with all persons (oral and in writing).
• Be flexible and work in a fast-paced environment.
• Prioritize workload, complete tasks, and meet deadlines.
• Drive a full-size passenger van equipped with a wheelchair lift.
• Maintain confidential information.
• Follow and train established systems.
• Work on-call duties or after-hour emergencies as necessary.

Essential Position Functions and Key Work Processes

• Responsible for the successful licensing and maintaining license of the home.
• Responsible to ensure services are delivered in a manner consistent with trauma-informed care.
• Participates in hiring, supporting, training, and terminating staff.
• Model leadership, self-accountability, and professionalism within their home(s) to support a safe, welcoming, and positive environment for individuals we serve, employees, and visitors.
• Trains, supervises, and evaluates all staff in accordance with organization/program policy and procedures to ensure high quality of care to individuals served.
• Responsible for ensuring clear instructions are established for each shift and each shift change meeting.
• Complete unannounced visits to assigned homes for each shift (including weekends) at least monthly.
• Monitor compliance of applicable standards to include, but not limited to; state licensing OARs, CCS policies, Program Procedures, and the Individual Support Plan (ISP) for person's receiving services.
• Responsible for the scheduling of DSP staff to meet the care/ratio needs; maximize staffing resources and minimize the use of overtime and external temporary staffing hours.
• Reconcile customer funds at a minimum of one time per month.
• Responsible for managing individual's funds including banking, bill pay, and benefit limits in accordance with the individual's ISP.
• Function as a supportive and helpful liaison with family members and ISP team members.
• Support the coordination of Day Support Activities (DSA) for persons served in partnership with the associated DSA staff members.
• Ensure all Activities of Daily Living (ADL's) are provided in accordance with the ISP for the people served.
• Model relationships with people served in a nurturing, consistent, warm, caring, adult-appropriate and trauma-informed manner.
• Responsible to support the broader program vision of standardized, quality service and supporting all homes to be in compliance with applicable standards of quality services.
• Manage more than one home due to Program Manager vacancies, as applicable and assigned by the Program Director.
• Perform other job-related duties as assigned by the Residential Director or designee.

Secondary Position Functions

• Ensure customer medication administration is conducted according to program policy.
• Ensure documentation regarding the progress of each consumer is conducted using approved data collection methods.
• Ensure assigned home/program maintains a clean and healthy living environment including the reporting and coordinating of maintenance needs.
• Ensure meal planning and meal preparation in conducted in accordance with dietician orders.
• Ensure shopping and purchasing activities are completed in a timely manner and according to consumer needs and preferences.
• Ensure planning and execution of regularly scheduled recreational, entertainment, and leisure activities is conducted for people receiving services