Parts and Service Solutions Coordinator

Job Description

Job Description

Access is a premier manufacturer’s representative and service provider supporting mission-critical infrastructure across Wisconsin and the Upper Peninsula of Michigan.

We work on systems where failure is not an option. Power, cooling, and monitoring solutions that keep facilities operational.

We are looking for a driven, detail-obsessed Parts Coordinator who takes pride in getting things right and is energized by solving problems for customers.

This is not a passive role.

Accuracy comes first. Growth comes second.
If you don’t get the right part, nothing else matters.

The Role

This role is responsible for researching, identifying, quoting, and coordinating parts for service work and customer needs.

You will work closely with:

• technicians in the field
• service leadership
• manufacturers
• customers

You will also play a key role in supporting and growing our parts business, but only through technical accuracy, trust, and execution.

What Success Looks Like

A successful Parts Coordinator:

• Gets the right part the first time
• Takes ownership of complex part research (doesn’t guess)
• Moves quickly but never sacrifices accuracy
• Communicates clearly with customers and internal teams
• Builds trust with customers through reliability
• Identifies opportunities to support and grow the business

Core Responsibilities

Technical Parts Research (Priority #1)

• Identify correct parts for complex systems and equipment
• Work through manufacturer documentation, BOMs, and support channels
• Validate part numbers and compatibility before quoting or ordering
• Support technicians in diagnosing and sourcing correct components

Accuracy is non-negotiable in this role

Quoting & Order Execution

• Prepare accurate and complete parts quotes
• Process orders with manufacturers and suppliers
• Track orders and proactively manage timelines
• Ensure orders are completed correctly from start to finish
• Warranty execution with suppliers

Customer Communication

• Communicate directly with customers regarding parts needs
• Provide updates on availability, pricing, and lead times
• Build trust through responsiveness and follow-through

Service Team Support

• Coordinate with dispatch and technicians to ensure jobs are properly equipped
• Help ensure service work runs efficiently
• Act as a key support function for field operations

Parts Business Growth (Built on Trust)

• Identify opportunities to support customers with additional parts needs
• Follow up on quotes and open opportunities
• Build long-term customer relationships

Growth happens by being reliable, responsive, and technically strong

What We're Looking For

This role is for someone who:

• Is extremely detail-oriented
• Has a strong sense of ownership and accountability
• Is driven to get the right answer, not the fast answer
• Is comfortable working through complex technical information
• Communicates clearly and confidently
• Brings energy and urgency to their work

You Might Be a Great Fit If You:

• Double-check your work because accuracy matters to you
• Enjoy solving technical puzzles
• Take pride in being reliable and dependable
• Like working with both people and systems
• Want to grow into a role with more responsibility over time

Preferred Background

Helpful but not required:

• Parts coordination or service support experience
• Mechanical, electrical, HVAC, or technical exposure
• Experience working with manufacturers or contractors
• ERP or service system experience

We will train the right person with the right mindset

Compensation

• Hourly Pay: $22–$25 per hour
• Performance Bonus: Target bonus of 6% of annual earnings
• Quarterly bonus tied to:
• • Parts Gross Profit
  • Parts Revenue
  • Execution and performance (manager score)
• Performance accelerators up to 125% payout

Why Access

We are not a transactional business.

We are a trusted partner to our customers, helping them solve real problems in environments where uptime matters.

You’ll work alongside a team that values:

• accountability
• technical excellence
• collaboration
• continuous improvement

How to Apply

Please submit:

• Your resume
• A short note explaining why this role fits you

Include the word “execution” in your response so we know you read this carefully.

Company Description

ACCESS Core Values:
1. Customer Success Ahead of Our Own
2. Educate to Dominate
3. Creativity and Innovation
4. Bust Down Walls Tenacity
5. Quiet Confidence

Serving Wisconsin since 1993, ACCESS (formerly known as Access, Inc.) is a leading engineering rep and service provider for Vertiv/Liebert and other critical systems. At ACCESS, we don’t just do the job—we live our values. We’re proud to be the region’s factory-authorized Vertiv/Liebert service partner, supporting essential infrastructure with integrity and impact. We support facilities that can't afford downtime, from hospitals, schools and data centers to industrial and commercial buildings.

Company Description

ACCESS Core Values:\r\n1. Customer Success Ahead of Our Own\r\n2. Educate to Dominate\r\n3. Creativity and Innovation\r\n4. Bust Down Walls Tenacity\r\n5. Quiet Confidence\r\n\r\nServing Wisconsin since 1993, ACCESS (formerly known as Access, Inc.) is a leading engineering rep and service provider for Vertiv/Liebert and other critical systems. At ACCESS, we don’t just do the job—we live our values. We’re proud to be the region’s factory-authorized Vertiv/Liebert service partner, supporting essential infrastructure with integrity and impact. We support facilities that can't afford downtime, from hospitals, schools and data centers to industrial and commercial buildings.