Customer Support Specialist
US Department of War
Job Duties
The following duties are expected:
- Integrates organizational input and documentation in developing the IT Plans and revises and maintains such plans as required including involvement with both long- and short-range aspects of such plans.
- Performs oversight, direction, guidance and advisory services to division and office managers concerning unplanned and/or un-programmed needs requiring action for out-of-cycle inclusion in the Strategic and Business Plans.
- Ensures all information management initiatives are created and maintained in the IT Service Management solution and in alignment with Incident Management Process Owners (IMPO).
- Develops policies and broad-based plans to protect the integrity and confidentiality of automated systems, networks, data, and automation resources/functions.
- Develops local policy guidance, metrics, and standard operating procedures as required.
Vacancy posted 3 days ago
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