Service Manager

Site Manager is responsible for the overall leadership, performance, and operational management of the Innovative Vacuum Solutions (IVS) service facility. This role provides single-point accountability for all site activities, including operations, planning, scheduling, customer satisfaction, quality management, safety compliance, financial performance, and personnel development.

The Site Manager ensures the site consistently achieves operational excellence, meets or exceeds budgetary objectives, delivers exceptional customer service, and maintains full compliance with all applicable quality, safety, environmental, and regulatory requirements. This position is responsible for fostering a culture of continuous improvement, employee engagement, and operational efficiency while supporting the strategic goals of IVS.

Main Responsibilities

• Provide overall leadership and accountability for site operations and service center performance.
• Direct and coordinate all operational activities, including planning, scheduling, workflow management, inventory control, and service delivery.
• Ensure efficient utilization of labor, equipment, and resources to maximize productivity and profitability.
• Establish and monitor key performance indicators (KPIs) to drive operational excellence.
• Implement continuous improvement initiatives that enhance quality, efficiency, and customer satisfaction.
• Serve as the primary point of accountability for customer experience and service delivery.
• Ensure customer commitments are met regarding quality, responsiveness, and delivery performance.
• Resolve escalated customer concerns promptly and professionally.
• Develop strong customer relationships that support long-term business growth and retention.
• Maintain compliance with Edwards Vacuum quality standards and applicable customer requirements.
• Ensure adherence to ISO 9001 and all relevant quality management system requirements.
• Drive a culture of quality excellence and continuous improvement throughout the organization.
• Lead corrective and preventive action initiatives to address operational and quality issues.
• Promote a strong safety-first culture across all site activities.
• Ensure compliance with all applicable local, state, federal, and company health, safety, and environmental regulations.
• Maintain adherence to ISRS requirements, Edwards site licensing requirements, and environmental management standards.
• Conduct regular safety reviews, audits, and risk assessments.
• Ensure employees receive appropriate training and maintain compliance certifications.
• Lead, coach, develop, and motivate site personnel to achieve business objectives.
• Establish clear performance expectations and accountability throughout the organization.
• Conduct performance evaluations and support employee development planning.
• Promote employee engagement, teamwork, and a culture of continuous learning.
• Support workforce planning, recruitment, succession planning, and talent development initiatives.
• Ensure site operations comply with all company policies, procedures, and ethical standards.
• Support internal and external audits and implement corrective actions as required.

To succeed, you will need

Education & Experience

• Bachelor's degree in Business, Engineering, Operations Management, Industrial Technology, or a related field preferred.
• Equivalent combination of education and industry experience will be considered.
• Leadership experience in service operations, manufacturing, industrial services, or related technical environments.
• Experience managing operational budgets and financial performance.
• Proven success leading teams in a customer-focused service organization.
• Experience with quality management systems, continuous improvement methodologies, and regulatory compliance requirements.

Knowledge, Skills, and Abilities

• Strong leadership and team development skills.
• Excellent analytical, organizational, and problem-solving capabilities.
• Demonstrated ability to manage multiple priorities in a fast-paced environment.
• Strong financial and business acumen.
• Effective communication and interpersonal skills.
• Knowledge of lean manufacturing, operational excellence, and continuous improvement principles.
• Proficiency with ERP, service management, and business reporting systems.
• Understanding of vacuum technology, industrial equipment service, or related technical industries preferred.

We value diverse experiences and perspectives and are excited to see what you bring to the role.

In return, we offer

• Culture of trust and accountability
• Lifelong learning and career growth
• Innovation powered by people
• Comprehensive compensation and benefits
• Health and well-being

Job location

This role requires you to work on-site at our location in City of Industry, CA. You will be part of a dynamic teamand enjoy the benefits of face-to-face collaboration.

We Are An Equal Opportunity Employer!

Edwards Company considers for employment and hires qualified candidates without regard to race, religion, color, sex, sexual orientation, genetic information, gender, gender identity, gender expression, age, national origin, ancestry, citizenship, protected veteran or disability status or any factor prohibited by law, and as such affirms in policy and practice to support and promote the concept of equal employment opportunity and affirmative action, in accordance with all applicable federal, state, provincial and municipal laws.

No person shall be denied the equal protection of the laws of this state or any subdivision thereof. No person shall, because of race, color, ethnicity, national origin, age, disability, creed [or], religion, or sex, including sexual orientation, gender identity, gender expression, pregnancy, pregnancy outcomes, and reproductive healthcare and autonomy, be subjected to any discrimination in [his or her] their civil rights by any other person or by any firm, corporation, or institution, or by the state or any agency or subdivision of the state, pursuant to law.

Edwards is a global leader of vacuum and abatement systems.We are proud to lead the industry, pushing the boundaries of science to deliver innovative products which are intrinsic to everyday life, working in partnership with our customers and continually setting new standards.With over 150 years of rich heritage, Edwards is the partner of choice for tens of thousands of customers in critical applications around the world.Vacuum is required in diverse sectors, from the generation of power to the production of steel, to the challenging environments of space simulation and high energy physics research.

At Edwards, we believe there is always a better way.Our employees are full of ideas. When looking to add a new team member, we are looking for someone that can appreciate what the Edwards Team has done and bring their new ideas and perspective to enhance where we can go.At Edwards you get to be part of something big; we work globally, but also get the opportunity make a difference locally in our own discipline.We work hard to attract, motivate, develop and retain the best talent from the diversity of people across the globe. Our vision to be First in Mind, First in Choice relies on this strategy.We are an Equal Opportunity Employer.

Behind every innovative solution, there are people working together to transform the future. With careers sparked by initiative and lifelong learning, we are uniting curious minds, and you could be one of them.