General Manager

General Manager

Hilton Garden Inn Overland Park is seeking an experienced, results-driven General Manager to lead our hotel to new levels of guest satisfaction, team engagement, and financial success. This is an outstanding opportunity for a hospitality leader who enjoys building high-performing teams, developing business relationships, driving revenue growth, and creating memorable guest experiences.

As the General Manager, you'll serve as both the operational and commercial leader of the hotel. You'll oversee every aspect of the property's success-from guest service and team development to financial performance, sales leadership, and brand excellence. If you're passionate about hospitality, thrive in a fast-paced environment, and love developing people while growing a business, we'd love to meet you.

Competitive Annual Pay. The starting rate is based on experience and qualifications. This position participates in our compensation program, which provides opportunities for future pay growth based on performance and career development.

401(k) with a dollar-for-dollar company match up to 4%

Hotel discounts at select Western States Lodging & Management properties

Eligible full-time associates are entitled to the following:

• Medical, Dental, and Vision insurance plans plus Health Savings Account (HSA) options
• Optional supplemental benefits, including accident, critical illness, hospital indemnity, and other coverage options.
• Personal Time Off (PTO) and Vacation benefits

Lead all day-to-day hotel operations while creating an exceptional guest experience.

Champion a guest-first culture that reflects Hilton brand standards and Western States Lodging & Management's Personal Touch Culture.

Personally drive sales by conducting sales calls, developing new business opportunities, and maintaining strong client relationships.

Collaborate with the Regional Director of Sales & Operations, Revenue Management team, and on-property sales team to develop and execute annual business, sales, marketing, and operating plans.

Analyze STR reports, market trends, and competitive data to maximize occupancy, ADR, and RevPAR.

Lead weekly revenue and sales strategy meetings to evaluate performance and adjust pricing and inventory strategies.

Represent the hotel within the local community, Convention & Visitors Bureau, and industry organizations.

Oversee hotel financial performance, including budgets, forecasting, P&L management, cash flow, accounts receivable, and expense control.

Prepare and present monthly financial results and forecasts to regional leadership and ownership.

Recruit, hire, coach, mentor, and develop department leaders and hotel associates.

Foster a positive, accountable, and collaborative workplace built on trust, respect, and teamwork.

Ensure payroll accuracy and maintain employee records and documentation.

Maintain compliance with Hilton brand standards, safety regulations, labor laws, and company policies.

Conduct regular property inspections to ensure guest rooms, public spaces, and back-of-house areas consistently meet quality expectations.

Oversee preventative maintenance programs and ensure readiness for brand audits and quality assurance inspections.

Proven success leading hotel operations with a strong background in sales, business development, and revenue growth.

Strong financial management skills, including budgeting, forecasting, and P&L analysis.

Excellent leadership, coaching, and team development abilities.

Outstanding communication, presentation, negotiation, and relationship-building skills.

Experience using Microsoft Office, hotel property management systems (PMS), and revenue management tools.

A hands-on leadership style with a commitment to exceptional guest service.

Flexibility to work weekends, holidays, and varying schedules as business needs require.

High school diploma or equivalent required; bachelor's degree in Hospitality, Business, or a related field preferred.

Three to five years of progressive hotel leadership experience, with previous General Manager or Assistant General Manager experience strongly preferred.

Guests consistently leave outstanding reviews, your team feels supported and motivated, financial goals are achieved or exceeded, occupancy and revenue continue to grow, brand standards are maintained without compromise, and you've built a culture where associates enjoy coming to work because they know their contributions matter.

Your leadership creates an environment where exceptional hospitality, operational excellence, and business success go hand in hand.

Western States Lodging & Management is a leading property management company with a diverse portfolio that includes nationally recognized hotel brands such as Hilton, Marriott, and IHG, Legacy Senior Living communities, and Nxt multifamily apartment communities throughout the western United States.

Our mission is simple: Serving You Like Family. That commitment extends beyond our guests and residents-it defines how we treat our associates and business partners.

We believe that great people build great communities, which is why we invest in our team through meaningful work, ongoing professional development, and opportunities for long-term career growth. At Western States Lodging & Management, we encourage every team member to serve as an Ambassador of our values, a trusted Consultant who brings knowledge and solutions, a Collaborator who builds strong relationships through teamwork, and a Coach who is passionate and empowers others to learn, grow, and succeed.

Whether you're launching your career or bringing years of experience, you'll find a workplace where your contributions are valued, your ideas are welcomed, and your potential is supported every step of the way.

Apply today and discover why thousands of associates have chosen Western States as the place to build a meaningful career.