Key Account Manager

Key Account Manager

Location: Largo, FL (Retail Solutions) - Management

Airgas is seeking a strategic and dynamic Key Account Manager to drive service excellence, growth, and retention for our national retail accounts. This role manages high-revenue, nationally visible accounts and serves as the primary liaison between our customers and internal teams. Based primarily in our Largo officewith possible travel for face-to-face meetingsthis position requires a proactive leader skilled at navigating complex business models and fostering strong, long-term client relationships.

Primary Contact: Serve as the single point of contact for assigned strategic national accounts.

Relationship Management: Cultivate lasting relationships by consistently delivering exceptional service, identifying growth opportunities, and ensuring high retention rates.

Account Oversight: Maintain comprehensive and up-to-date records including account overviews for presentation, management processes, contacts, and any other associated documentation important for effective functionality of the account.

Cross-Functional Collaboration: The Key Account Manager is expected to lead on assigned account rollout and closure processes by partnering with internal teams, ensuring seamless implementation and ongoing support.

Data Analysis: Extract and analyze data from various systems to manage orders, update account information, and identify trends or issues.

Issue Resolution: Proactively identify recurring issues and collaborate with stakeholders and leadership to implement effective solutions.

Team Engagement: Work closely with national sales teams, regional leaders, and other stakeholders to maximize account efficiency and uncover new business opportunities.

Continuous Learning: Engage in ongoing training and professional development initiatives across multiple levels of the organization.

Required Qualifications:

• Contract Expertise: Demonstrated experience in reading, interpreting, and executing contracts/agreements at a strategic level.
• Communication: Excellent verbal and written communication skills, with the ability to lead conference calls and deliver compelling presentations.
• Account Management: Proven ability to manage multiple complex accounts independently.
• Relationship Building: Strong interpersonal skills to build effective relationships with customers, vendors, and internal teams.
• Organizational Skills: Exceptional time management and multitasking abilities, with a keen attention to detail.
• Technical Proficiency: Advanced Excel skills (including VLOOKUP and Pivot Tables); familiarity with SAP is a plus.
• Adaptability: A self-driven, motivated approach with the ability to thrive in a fast-paced, dynamic environment.
• Tech Savvy: Proficient in Microsoft Office Suite, Google Workspace (Docs, Sheets, Slides)
• Education: High School Diploma or equivalent work experience.

Preferred Qualifications:

• Experience: 5+ years in Account Management or a combination of Customer Service, Account Management, and B2B Sales; previous experience in account administration/management is preferred.

At Airgas, we are committed to building a workplace that embraces the diversity of our employees, our customers, patients, community stakeholders and cultures across the world.

We welcome and consider applications from all qualified applicants, regardless of their race, gender, sexual orientation, religion, disability or any other protected characteristic.