Process Improvement Specialist

Title: Process Transformation Lead

Location: Farmingdale, NY

Salary: 140k - 175k

Distribution conglomerate seeks an AI & Process Transformation Specialist to join their Team!

Responsibilities:

• Lead to document, standardize, and modernize the operational work across our five divisions.
• You will do the discovery, documentation, and automation work yourself and lead the transition, in partnership with division teams, ERP owners, and IT and data colleagues.
• Work with ERP owners and administrators, division leaders, and key users in each division to document how workflows run end to end in that division's ERP.
• Build and maintain a cross-ERP process and data inventory covering transactions, master data (items, customers, vendors), reports, manual workarounds, spreadsheets, integrations and interfaces, and customizations.
• A prioritized standardization and transition roadmap, with key legacy processes moved to unified workflows.
• Compare processes across divisions and ERPs and identify where work can be standardized despite the different systems. Document legitimate exceptions.
• Design future-state processes and a prioritized transition roadmap. Manage the transition of legacy tasks, including cutover plans, parallel runs, and retiring old routines.
• Find automation and AI opportunities in ERP-related work, including data entry, reconciliations, reporting, and exception handling. Build solutions only through integration methods approved by IT and the ERP owners.
• Act as the main point of contact for division teams as processes and tools change. Explain the "why," listen to concerns, and adjust plans.
• Help maintain practical AI usage guidelines and an inventory of automation and AI tools.

Required Qualifications

• 5+ years in business process improvement
• Hands-on experience with one or more ERP systems
• Working SQL and reporting skills, enough to query data, trace issues, and validate reports
• Hands-on experience with automation or low-code tools, and practical, current use of generative AI tools in business.
• Strong Microsoft 365 skills (Teams, Excel, SharePoint or similar), plus experience driving operational change and user adoption.
• Wholesale or distribution experience desired
• Formal process mapping (for example BPMN) and SOP authoring experience.
• Microsoft Power Platform (Power Automate, Power Apps, Copilot Studio), Microsoft SQL Server, and Power BI experience.
• Exposure to Lean, Six Sigma, or similar continuous improvement methods.