Shift Leader: Customer-Centric Operations Lead

Job Summary: Shift Leader (SL) includes responsibilities of upper management at the service center but is primarily responsible for managing service times and customer throughput as well as monitoring and enforcement of policies and procedures. Operates as the Assistant Store Manager in his or her absence and the Store Manager for short periods when necessary. Benefits: Health Insurance Skills & Abilities: Willingness to complete, or completion of, the JLI Certified Advanced Management course. Exceptional time management skills are essential including the ability to plan, organize, schedule, direct and coordinate. Must possess the ability to effectively communicate in English, both verbally and in writing. Exceptional customer service and customer relations skills. Ability to provide appropriate technical communication to customers. The ability to practice fairness and diplomacy as well as the ability to problem solve is essential. Bookkeeping and budgeting skills along with attention to detail are essential. Ability to work in a professional environment. Regularly required to communicate. A valid State of California driver’s license is required. Must successfully pass a background check. Physical Requirements: The shift leader position will require the employee to regularly service vehicles. Thus, while performing the duties of this job, the employee is regularly required to stand and walk for long periods of time, regularly walk up and down stairs and climb ladders, use hands and fingers, handle, or feel, reach with hands and arms, display ability to use fine motor skills in manipulating smaller objects, display sensory awareness (temperature differential), reach overhead and laterally with hands and arms, move materials from one height to another, occasionally required to lift up to 50 pounds, work in awkward positions, transfer oneself between work levels, occasionally required to sit, climb or balance and stoop, kneel, crouch, or crawl, bend, and perform repetitive motions. While performing the duties of this job, the employee is regularly required to communicate verbally (auditorily) and through written documentation and correspondence. Ability to use all applications on the company computer systems, cellular phones, and/or tablets, to effectively and efficiently service the customer. 100% completion of required computer-based training (CBT) for all positions required. In process of completing management training modules for store manager level. Business Model & Culture: Fast-paced and team-oriented environment World-class JLU training to meet all challenges Customer-driven building strong relationships Value teammates and recognize their contributions Being inclusive and having equal access to opportunity #J-18808-Ljbffr