Lead Security Issue Manager

Lead Security Issue Manager

Mastercard is a global technology company in the payments industry. Our mission is to connect and power an inclusive, digital economy that benefits everyone, everywhere by making transactions safe, simple, smart, and accessible. Using secure data and networks, partnerships, and passion, our innovations and solutions help individuals, financial institutions, governments, and businesses realize their greatest potential. With connections across more than 210 countries and territories, we are building a sustainable world that unlocks priceless possibilities for all.

Mission First, People Always

Corporate Security is responsible for keeping Mastercard safe and secure from cyber and physical threats. We are a highly effective team protecting a major component of global payments infrastructure. Our Security Risk and Control Operations team is at the forefront of this effort in the "1st Line of Defense," coordinating efforts across Corporate Security, enterprise risk management, and market-facing product teams to assess risks, implement controls to mitigate them, and provide assurance to regulators and stakeholders of Mastercard's best-in-class performance in information security.

Mastercard Corporate Security is looking for a Security Issue Manager to play a central role in driving documented shortfalls in security controls to resolution. As a member of the Security Risk and Control Operations team, you will apply your practical knowledge of technical controls and leverage data visualization tools to identify issues requiring the attention of asset owners and senior managers, and you will facilitate the disposition of issues in a workflow involving multiple stakeholders.

In this position, you will:

• Perform quality control over new issues submitted into the system
• Engage with assessors, control owners, technology owners, and security engineers to move issues through workflows toward remediation
• Enforce corporate standards for issue and policy exception management
• Identify issues requiring escalation to senior management and coordinate the generation of associated agendas and materials
• Develop and deliver executive-level updates on the status of security issues and enterprise-wide trends
• Develop and maintain dashboards to convey awareness of the status of security issues
• Compose responses to regulators and auditors on queries regarding security issues
• Maintain documentation of issue management and analysis procedures for Corporate Security

The ideal candidate for this position should be:

• Professionally certified in networking or information security (e.g. CompTIA+)
• Experienced in processing information security issues arising from compliance reviews and control testing
• Knowledgeable of the general design and implementation of information security controls
• Adept at recognizing control shortfalls with the most significant risk implications for the business
• Comfortable using AI-based tools and automation (e.g. Copilot, Power Automate) to increase the speed and quality of workflows
• Familiar with RSA Archer or similar governance, risk, and compliance (GRC) tools
• Proficient in using Domo, Tableau, Power BI, or similar data visualization tools to make sense of large volumes of data
• Effective at working with and communicating to a wide range of stakeholders across technology and business functions, including senior executives, product owners, and information security engineers
• Able to influence and drive results cross-functionally.

National Initiative for Cybersecurity Education (NICE) competency proficiency levels of advanced in leadership, operational, and professional, to advanced and expert in technical.

This Mastercard role shares KSAs with related NICE work roles:

• Security Control Assessment (OG-WRL-012)
• Systems Security Management (OG-WRL-014)
• Technology Program Auditing (OG-WRL-016)
• Cybersecurity Policy and Planning (OG-WRL-002)
• Secure Project Management (OG-WRL-011)

Corporate Security Responsibility

Every person working for, or on behalf of, Mastercard is responsible for information security. All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and therefore, it is expected that the successful candidate for this position must:

• Abide by Mastercard's security policies and practices;
• Ensure the confidentiality and integrity of the information being accessed;
• Report any suspected information security violation or breach, and
• Complete all periodic mandatory security trainings in accordance with Mastercard's guidelines.