Account Services Specialist - Inside Sales
Thomas Scientific
Job Description
Job Description
Hybrid - Office Tuesday-Wednesday-Thursday
Base + bonus
- Proactively contact existing and prospective customers via phone, email, and chat to identify upsell, cross-sell, and renewal opportunities
- Build and maintain a pipeline of qualified leads and opportunities within assigned accounts
- Present product/service offerings, promotions, and pricing to customers to drive revenue
- Achieve or exceed monthly and quarterly sales targets and KPIs
- Accurately document all customer interactions, opportunities, and sales activity in the CRM
- Follow up on inbound inquiries, quote requests, and warm leads in a timely manner
- Collaborate with the sales and account management team to develop strategies for account expansion
- Serve as a friendly, responsive point of contact for existing customers with questions about their account.
- Resolve routine customer service issues
- Ensure a smooth, positive experience for customers throughout their lifecycle with the company
- Partner with customer support and fulfillment teams to close the loop on customer issues
- Stay current on product knowledge, pricing, and promotions
- Provide feedback to management on customer trends, objections, and market conditions
- Maintain a high level of professionalism and responsiveness in all customer interactions
- 2 years of experience in inside sales, account management, or a related field preferred
- Strong verbal and written communication skills
- Goal-oriented with a track record of meeting or exceeding targets
- Experience with CRM software (e.g., Salesforce, HubSpot) is a plus
- Excellent organizational skills and attention to detail
- Ability to multitask and prioritize in a fast-paced environment
- Positive, customer-first attitude with strong problem-solving skills
WHAT WE OFFER
- Competitive Compensation - Base + bonus
- Benefits - Medical/Dental/Vision
- PTO
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Vacancy posted 6 days ago
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