Customer Quality Engineer

Customer Quality Engineer

Founded in 1967, we are a global automotive supplier specializing in innovative plastic components and functional systems for many of the world's leading vehicle manufacturers. Our commitment to quality, customer satisfaction, and continuous improvement has made us a trusted partner across the automotive industry. As we continue to grow, we're looking for a Customer Quality Engineer to lead customer quality initiatives, drive corrective actions, support customer audits, and ensure exceptional product quality and customer satisfaction.

What You Will Be Doing

• Serve as the primary customer quality contact, responding to quality concerns and ensuring timely issue resolution
• Lead customer complaint investigations, containment activities, and corrective actions utilizing 8D, 5-Why, and other root cause methodologies
• Coordinate and support customer audits, quality reviews, and customer requests while building strong customer relationships
• Partner with Manufacturing, Engineering, and Operations teams to identify process improvements and prevent recurring quality issues
• Monitor customer quality metrics, maintain quality documentation, and drive continuous improvement initiatives to enhance customer satisfaction and product performance

What You Need for This Position

• Bachelor's degree in Engineering, Quality, Manufacturing, or a related technical discipline, and/or relevant experience in Customer Quality, Quality Engineering, Manufacturing Engineering, or a similar role
• Experience in automotive, manufacturing, or other highly regulated industries, with working knowledge of IATF 16949, ISO 9001, and customer quality requirements
• Proven experience leading customer complaint investigations, corrective actions, and root cause analysis using methodologies such as 8D, 5-Why, and CAPA
• Ability to interpret engineering drawings, specifications, and quality documentation, with experience supporting customer audits, containment activities, and continuous improvement initiatives

Full benefits package (Medical, Dental, Vision, Life, LTD/STD, 401k with matching) and more!