Customer Relations Representative - State Farm Agent Team Member

Job Description

Job Description

Benefits:

• 401(k)
• Bonus based on performance
• Competitive salary
• Dental insurance
• Health insurance
• Opportunity for advancement
• Paid time off
• Training & development
• Vision insurance

ABOUT OUR AGENCY:
I’ve been proudly serving the Springfield community since 2007, and we’re now approaching our 20-year anniversary. One of the things that truly defines our agency is how connected we are to the community. We regularly run booths at local events like the Route 66 Festival, the Ozarks Food Truck Festival, Cars & Coffee, The Man Show, and many others. During the summer, we host monthly customer appreciation days at the office—complete with free food, yard games like cornhole, and plenty of time for customers to connect with our team.

Our office culture is tight knit, welcoming, and genuinely fun. We make it a point to spend time together outside of work, gathering once a month at an off-site location to strengthen relationships between both of our teams. We rotate activities to keep things fresh—dinners, trivia, breweries, game nights, and more. We also celebrate holidays together, often at my home, because we truly see ourselves as a work family. When we win, we win together.

We currently have 13 full-time team members across two offices and 3 additional part-time employees. I offer competitive benefits, including a 401(k) plan, health insurance, dental and vision coverage, and unlimited PTO. We also love to make work rewarding—team outings, friendly competitions throughout the year, a highly competitive bonus plan, and birthday lunches for the entire office are all part of the experience.

If you’re looking for a place where you can grow your career, feel supported, and be part of a team that genuinely enjoys working together, you’ll feel right at home here.

ROLE DESCRIPTION:
As a Customer Relations Representative - State Farm Agent Team Member with Clint Harris - State Farm Agent, you will generate the kind of exceptional customer experiences that reinforce the growth of a successful insurance agency. Your attention to detail, customer service skills, and desire to help people make you a fit. You will enhance your career while resolving customer inquiries, coordinating with other agency team members, and anticipating the needs of the community members you support. 

We look forward to connecting with you if you are the ideal customer-focused and empathetic team member we are searching for. We anticipate internal growth opportunities for especially driven and sales-minded candidates. 

RESPONSIBILITIES:

• Manage customer inquiries and resolve issues.
• Maintain customer records and update information as needed.
• Assist with customer retention strategies.
• Coordinate with other departments to ensure customer satisfaction.

QUALIFICATIONS:

• Communication and problem-solving skills.
• Experience in customer service preferred.
• Ability to handle high-stress situations calmly.