Field Services Technician

Field Service Technician

The Field Service Technician will provide quick response to customer requests for Physical Security product support. The tasks performed will include but not be limited to, system, device, OS, software and applications troubleshooting and problem evaluation as well as performing and/or supporting the necessary troubleshooting required to return the equipment to functional status. The Field Service Technician will also be instrumental in preparing reports and will work in conjunction with Project Managers, Client Executives, Customers and Partners.

Responsibilities

Essential Functions

• Ensures exceptional client satisfaction is consistently delivered and maintained
• Responds to customer requests for on-site install/repair and performs scheduled maintenance of Physical Security equipment to high standards and to the satisfaction of customers
• Prepares for installations, upgrades, repairs and disconnects by reviewing work orders; obtains necessary equipment, supplies and tools; and evaluates install location
• Reads topologies, technical documentation etc. to assist with troubleshooting and/or diagnostics
• Diagnoses/troubleshoots end-point computer-based and peripherals' issues
• Ensures end-point systems are functioning and with optimal performance by testing equipment and connections and identifying and correcting any issues
• Identifies proactively product/service sales opportunities at client sites and processes work order modifications as necessary
• Ensure Partners are performing as expected and meeting C1 quality standards
• Manages the onsite relationship between C1 and the Customer
• Troubleshoots and supports 3rd party software and applications
• Completes required paperwork (timesheets, service orders, forms, inventory, expense reports, and equipment related items)
• Adheres to procedures and safety requirements as appropriate

Additional Specific Duties and Responsibilities

• Manages client's SLAs
• Perform access control device installations to include but not limited to: camera, intercom, keypad, motion detector, crash bar motor, striker plate and maglock
• Install IP speakers
• Install Video displays
• Install low voltage cabling between devices and IDF closets
• Install conduit

Qualifications

Required Qualifications

• High School Diploma/GED
• CompTIA A+ and/or CompTIA Server+ certification or equivalent knowledge
• Experience and knowledge of change management principles, methodologies and tools
• Knowledge of ITIL service management model
• Ability to work varied day and evening timeframes required, ability to daily drive within the region and ability to travel for extended periods nationally when needed
• Technical knowledge in the structured cabling industry to include safety regulations and compliance
• Experienced in supporting multiple projects
• Implement quality control measures to ensure the highest standards of cabling infrastructure installation and performance
• Ability to work well in a cross-functional team environment
• Must have excellent organizational and multi-tasking skills
• Excellent verbal, written, and presentation skills

Desired/Preferred Qualifications

• Industry certifications such as BICSI RCDD (Registered Communications Distribution Designer) or CompTIA Network+
• Knowledge of access control systems
• Physical Security manufacturer certifications. Verkada, Hanwha, Lenel are examples.
• Cabling manufacturer certifications. Belden, Panduit and Leviton are examples.
• State Low Voltage license
• CompTIA A+ and/or CompTIA Server+ Certificate
• Problem analysis and problem-solving
• High stress tolerance

Additional Information

C1 BENEFITS * 401(k) Plan (35% employer match per dollar up to 10% employee contribution)

* Medical Coverage (3 platforms: UnitedHealthcare, Reference Based Pricing includes member advocacy; and Kaiser)

* RX Home Delivery

* HSA with Employer Contribution* In-vitro Fertility (treatment coverage)* Dental* Vision (2 plans: 12-month and 24-month frames allowance)* FSA Plans (Healthcare, Dependent Care and Limited Purpose)* Pre-tax Commuter Plans* Employer-paid Life Insurance* Employer-paid Short + Term Disability* Long Term Disability (2 plans: Employer-paid or optional Self-paid)

* Paid Parental Leave (4 weeks at 100%)* Employee Assistance Plan* Voluntary Life Insurance for team member, spouse and child

* Voluntary Accidental Death for team member and spouse* Legal/ID Theft Plans* TeleHealth * Wellness via Omada Health (healthy living solution)* Travel Assistance* Business Travel Accident Coverage

* Medical for foreign travel coverage

* Employer-paid Pet Telehealth* Accident Insurance* Critical Illness Insurance* Hospital Indemnity Insurance* Volunteer Time Off

* 10 Holidays

* Summer Sizzle

* On Demand Pay (Daily Pay)

Work Environment Ability to handle multiple priorities and demands in a fast-paced environment. This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, and filing cabinets. Physical Environment Physical demands described here are representative of those that must be met by a team member to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this job.

EEO Statement C1 provides equal employment opportunities (EEO) to all team members and applicants for employment opportunities. All qualified applicants will receive consideration for employment, and all team members will be treated with respect to their employment, without regard to race, color, religion, gender, national origin, age, sexual orientation, gender identity, disability or veteran status. For further details, please view the EEO Policy Statement (EEO Policy Statement) and/or the current version of the workplace poster.

Pay Range $23.00 - $36.00/hr.

Base pay ranges are estimated. Actual base pay will be based on education, experience, location, certifications, skill set, and any other relevant factors. Incentive/variable pay opportunities are in addition to base pay.

E-Verify: E-Verify

Right to Work: Right to Work Poster