Director of Business Development and ADR Services

Director of Business Development and ADR Services The American Arbitration Association (AAA) seeks a strategic and client-focused Director of ADR Services to support our dispute resolution operations in California. In this role, you will oversee the administration of arbitration and mediation cases, cultivate business relationships with legal and industry stakeholders, and champion the use of AAA’s services across the region. You will manage case lifecycles, advise arbitrators on procedural matters, contribute to panel recruitment and training, and analyze service trends to enhance our operations. This is an excellent opportunity for a dynamic legal or business professional with strong presentation, business development, and client engagement skills to join a national leader in ADR. This is a hybrid position with a starting annual salary range of $105,000 to $120,000 and an annual incentive opportunity targeting 10%. Candidates must reside within 125 miles of our Los Angeles, CA office. Responsibilities Serves as primary case management contact with parties and mediators on assigned cases; makes decisions on case issues in consultation with the Regional VP. Proactively identifies and pursues opportunities to grow the organization's ADR services business. Develops strategic plans and pitches to potential clients. Plays a vital role in the regional legal, business and ADR communities, focusing on being a resource to facilitate dispute resolution and promote the use of AAA's ADR services. Builds and maintains strong relationships with clients, prospects, and industry partners. Develops and delivers engaging presentations to various stakeholder groups, effectively communicating the organization's value proposition. Manages assigned cases and ensures information is entered and maintained in case management system; makes case-related decisions by applying knowledge of rules and procedures and exercising independent judgment and discretion. Advises arbitrators on procedural hearing management and related issues. Analyzes needs, problems and trends of users as well as the quality of service delivered by pulling relevant metrics from the existing database; responds to inquiries regarding AAA's ADR services in a timely manner. Participates in hearings/conferences and provides feedback and recommendations where appropriate to the RVP in order to maintain or improve the quality and delivery of services. Helps recruit panel members consistent with AAA's Qualification Criteria for Admittance to the Roster of Arbitrators and Mediators; participates in review of panel members based on existing caseloads and needs. Reviews and tracks trends regarding the regional markets where we provide our services. Assists with arbitrator training programs, education programs/conferences and elections as necessary. Ensures confidentiality of case information and case records; adheres to the AAA's information security and data privacy policies, procedures, and practices. Demonstrates regular, reliable, and predictable job attendance. Attends on-site and in-person meetings and training sessions. Qualifications Bachelor's degree required in business, legal, or related discipline (JD preferred); 4-5 years of related work experience in a business development role, preferably in the Legal Services field; or an equivalent combination of education and work experience. Proven track record of identifying, pursuing and closing new business opportunities. Adept at building and managing client relationships. Strategic thinker with strong sales and negotiation abilities. Ability to read and interpret documents such as legal files, business correspondence and procedure manuals; ability to write routine reports and business correspondence; ability to speak effectively, both in person and by telephone, to customers, arbitrators, mediators or employees of the organization. Strong presentation and communications skills (written and verbal). Intermediate proficiency with Microsoft Word, Excel, Outlook, and PowerPoint. Ability to travel periodically (20%) to clients, training events, and other AAA offices and conferences. About Us The American Arbitration Association (AAA), recognized among The NonProfit Times' 50 Best Nonprofits to Work For, offers a dynamic, fast-paced environment where excellence meets opportunity. Our organization leads arbitration and mediation across diverse industries, providing professionals with unique exposure to multiple business sectors and conflict resolution practices. We foster growth through collaboration with experienced legal professionals and invest in our team through comprehensive professional development programs. At the AAA, we combine challenging work with meaningful recognition in an environment where merit drives success and learning never stops. The American Arbitration Association is an equal opportunity employer (EEO) and considers all employees and applicants for positions without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, marital status, or status as a covered veteran in accordance with applicable federal, state and local laws. #J-18808-Ljbffr American Arbitration Association