Lee Wrangler - Store Manager @ Gulfport Premium Outlets

Responsibilities Brand Experience/Customer Service: Ensure store sales performance by creating a customer‑first, sales‑focused culture while modeling selling behaviors and coaching team members to align the in‑store experience with company guidelines. Communicate priorities and expectations, helping the team understand how selling impacts store and brand success. Engage customers through open‑ended questions, active listening, and personalized product suggestions that reflect individual needs. Review trends, customer feedback, and in‑store observation to improve and adjust selling strategies. Support loyalty performance by setting and communicating clear expectations, tracking results, and coaching the team to achieve goals. Visual, Operation, and Safety: Ensure all visual merchandising standards are consistently met, keeping the store clean, organized, and well stocked. Adapt visuals as needed to support sales and product storytelling. Lead daily store operations including opening and closing, point‑of‑sale integrity, freight processing, loss prevention and safety initiatives. Operate independently on merchandising, coaching the team, and adjusting visual presentation to drive sales. Ensure adherence to all company policies, procedures, and operational guidelines. React quickly to all customer or employee injuries and report them immediately to Human Resources. Manage all store processes: merchandising, marketing, freight, inventory management, loss prevention, safety, and expenses. Conduct regular walkthroughs to identify opportunities for improvement in organization, visual presentation, safety, and loss prevention. Participate in Loss Prevention Audits, review results, and create a plan to meet district and company shrink goals. Leadership: Act as Manager‑On‑Duty on a rotating basis. Attract, develop, and retain a high‑performing team that prioritizes customer engagement and selling excellence. Lead onboarding of new employees and ongoing development for high‑potential employees. Create an environment that supports personal and professional growth. Drive engagement by recognizing selling wins, celebrating success, and building momentum around achievement of individual and store goals. Manage store expenses in partnership with the District Manager. Hold the team accountable through in‑the‑moment feedback and quarterly performance reviews. Address and resolve customer concerns quickly and professionally, reinforcing trust and brand loyalty. Build relationships with peers and other stores in the district by sharing best practices and seeking feedback and training where applicable. Position Competencies Bold Accountability: Own store results, set clear expectations, delegate effectively, and follow up to ensure outcomes are achieved. Customer Centric Innovation: Use customer insight and feedback to continuously improve selling behaviors and store operations. Empowered Collaboration: Partner with peers and corporate departments to ensure store success, fostering a culture of collaboration within the store. Global Agility: Positively embrace change, remain open to different perspectives, and help teams adjust successfully. Strategic Foresight: Plan for business and selling needs, develop talent, and ensure a succession plan for store performance. Purposeful Integrity: Uphold company values by creating belonging, addressing concerns swiftly, and building trust through consistency. Urgency for Impact: Respond quickly to store performance opportunities and take action to improve. Job Requirements Must be 18 years of age or older. Open availability, including evenings, weekends, and holidays. Previous retail leadership experience as an Assistant Store Manager, Store Manager, or preferred. Experience leading teams, driving sales results, and coaching customer engagement and selling behaviors. Reasonable accommodation may be made to enable individuals with disabilities to perform essential functions. Essential Functions Communicate clearly and respectfully with customers and team members. Use store technology and office equipment, including point‑of‑sale systems, computers, and handheld devices. Stand and move throughout the store during scheduled shifts, up to 8 hours. Assist with customer needs, merchandise recovery, and general store organization. Lift and carry up to 25 lbs. regularly and up to 50 lbs. occasionally, with team support as appropriate. Push or pull merchandise racks and assist with restocking activities. Reach, bend, stoop, crouch, and stretch to retrieve merchandise and maintain store standards. Perform occasional manual tasks such as assembling displays or adjusting store layouts. Use vision and attention to detail to read labels, organize merchandise, and support customers. Use hands for fine manipulation, such as folding, hanging, and organizing apparel. Compensation & Benefits Pay Range: $56,100 - $65,100. Health, dental, and vision insurance. Optional short‑ and long‑term disability insurance. 401(k) with company match. Employee assistance program. Employee discounts. Flexible schedule. Holiday pay. Annual merit increase or bonus based on performance. Paid Time Off. Four weeks of paid parental leave for eligible new parents. Flexible Fridays. Tuition reimbursement. EEO Statement Kontoor Brands is an Equal Opportunity Employer. EOE/AA/M/F/Vet/Disability. Kontoor Brands is an equal‑employment‑opportunity/affirmative action employer of minorities, females, protected veterans, and the disabled. Kontoor Brands is committed to providing equal opportunities in employment and treating all applicants without discrimination on the basis of race, color, gender, age, national origin, religion, sexual orientation, gender identity or expression, marital status, citizenship, disability, protected veteran status, HIV/AIDS status, or any other legally protected factor. #J-18808-Ljbffr