Personal Banker I - Research Forest

Introduction Make banking a Fifth Third better® We connect great people to great opportunities. Are you ready to take the next step? Discover a career in banking at Fifth Third Bank. General Function The Personal Banker I position will provide an exceptional customer experience by cultivating, maintaining, and enhancing long‑lasting relationships with existing and prospective customers. The role includes processing teller transactions and working as a member of the platform staff. The banker helps customers understand and address their financial needs, providing solutions that span the customer lifecycle using a consultative sales and service process. Responsible and accountable for risk, the banker openly exchanges ideas, elevates concerns, and follows policies and procedures as defined. The banker is accountable for always doing the right thing for customers and colleagues and ensures actions drive a positive customer experience. While operating within the bank’s risk appetite, the banker consistently identifies, assesses, manages, monitors, and reports risks of all types. Essential Duties & Responsibilities Create a memorable customer experience by cultivating, maintaining, and enhancing relationships in a assigned book of business through proactive outreach in person, over the phone, or other appropriate channels. Use a consultative approach with current or prospective customers to uncover and identify their needs while tailoring recommendations, solutions, and advice. Maintain a working knowledge of products, services, and processes offered. Collaborate with internal partners to ensure customer needs are met and all problems are resolved. Analyze customer credit data and related financial information to ensure customers are in the appropriate solutions that align with their needs. Provide customer support needed to reinforce the value of current and new technology. Process teller transactions and adhere to balancing guidelines. Follow the Bancorp Code of Business Conduct and Ethics and other related policies, modeling the ethical behavior expected from every employee within the Bancorp. Perform other duties as assigned. Minimum Knowledge, Skills And Abilities Required High School Diploma/GED with 6 months of customer service experience, or a college degree, or equivalent military experience. Demonstrated ability to develop comfort level with both new household acquisitions and deepening customer relationships. Ability to professionally represent Fifth Third Bank in verbal and written communication. Exhibits business acumen. Demonstrated ability in making sound decisions. Requires SAFE Act registration at the time of employment through the Nationwide Mortgage Licensing System (NMLS). Working Conditions Normal office environment. Extended viewing of computer screens. Pay & Benefits The base salary for this position is reflective of the range of salary levels for all roles within this pay grade across the U.S. Individual salaries within this range will vary based on factors such as role, relevant skillset, relevant experience, education and geographic location. In addition to the base salary, this role is eligible to participate in an incentive compensation plan, with any such payment based upon company, line of business and/or individual performance. Our extensive benefits programs are designed to support the individual needs of our employees and their families, encompassing physical, financial, emotional and social well‑being. Learn more about those programs on the 53.com Careers page at: Location Spring, Texas 77381 Recruitment Note Attention search firms and staffing agencies: do not submit unsolicited resumes for this posting. Fifth Third does not accept resumes from any agency that does not have an active agreement with Fifth Third. Any unsolicited resumes – no matter how they are submitted – will be considered the property of Fifth Third and Fifth Third will not be responsible for any associated fee. Equal Employment Opportunity Fifth Third Bank, National Association is proud to have an engaged and inclusive culture and to promote and ensure equal employment opportunity in all employment decisions regardless of race, color, gender, national origin, religion, age, disability, sexual orientation, gender identity, military status, veteran status or any other legally protected status. #J-18808-Ljbffr Fifth Third Bank