Customer Care Representative

1800 Georgetown Rd, Hudson, OH 44236, USA

$15.00 - $17.00/hour

Job Description

Meet Leaf Home. We turn complex home improvement projects and endless to-dos into achievements. With more than 50% of homeowners worried about the cost and effort of home maintenance, we deliver remarkable, end-to-end experiences. And get the job done right, at every step. Bringing innovative products, the best people, and the highest standards to every project.

Trusted by more than 1 million homeowners across the US and Canada, we are America’s largest direct-to-consumer full-service provider of branded home services and products. Our products, including the patented LeafFilter gutter protection system, have earned numerous awards and recognition from Good Housekeeping, Qualified Remodeler, Angi, Consumer Reports, This Old House, and other consumer review platforms.

We are powered by extraordinary people. Our innovative products and reliable services are delivered with convenience, excellence, and quality through 250+ regional sales and installation offices and comprehensive field support offices in New York and Hudson, Ohio. We’re proud to say we’ve been consistently named one of the fastest-growing private companies by Inc. 5000 and recognized as a top employer nationally. The benefits of working at Leaf Home are wide-ranging and include:

Industry-best compensation packages | Fully paid health, dental, and vision insurance | 401k with company match | Paid time off including paid parental leave | Individualized career development programs | On-demand lunch program | Childcare assistance | Free gym membership | Employee assistance programs, including legal, financial planning, and counseling | Employee discount marketplace | Employee Resource Groups such as VetConnect, DEI Committee, Women’s Committee.

Position Summary: Our outbound Appointment Setter is responsible for speaking with potential customers regarding their product needs and scheduling the customer for an in-home sales consultation.

Essential Duties and Responsibilities:

• Initiate outbound calls for customer leads generated from the canvassing team.

• Review information provided by customers to confirm accuracy, and determine availability for in-home sales consultation.

• Overcome objections from potential customers regarding scheduling, cost, etc. to schedule sales consultation as soon as possible.

• De-escalate the call where appropriate and provide solutions that leave the customer satisfied with the resolution

• Exceed customer service expectations by providing an outstanding experience to every potential customer

• Adhere to schedules while maintaining an acceptable level of service, customer satisfaction and quality

• Promote teamwork through consistency, reliability, and group cohesiveness

• Must hold a valid driver's license.

• Performs other duties as assigned by supervisor.

Experience and Minimum Qualifications:

• High School Diploma or equivalent.

• Must possess effective verbal and written communication skills and other web-based programs

• Must possess multi-tasking proficiency in ability to type while speaking to customers

• Ability to work independently as well as in a team environment

• Must be customer-oriented and able to effectively trouble shoot and resolve customer questions and concerns

• Ability to adapt to new situations and learn quickly

• High level of flexibility in a constantly changing environment

• Ability to make decisions quickly by balancing company guidelines and customer needs

• High degree of dependability, motivation, and flexibility

• Proficiency using Microsoft Office Suite (Outlook, Word, Excel, PowerPoint, Project, and/or Access).

• Must be legally authorized to work in the country of employment without sponsorship for employment visa status (e.g., H1B status).

Preferred Knowledge, Skills, Abilities, or Certifications:

• Previous experience in a dynamic call center or customer service role

• Home Improvement knowledge and or experience

Travel Requirements:

• No travel required.

Overtime/Additional Hours Requirements:

• May be requested to work overtime on evenings and weekends dependent on business needs.

Physical Requirements

• Normal Office Environment

• Indoor work in a climate-controlled environment.

• Sedentary work. Exerting up to 10 pounds of force occasionally and/or negligible amount of force frequently or constantly to lift, carry, push, pull, or otherwise move objects, including the human body. Sedentary work involves sitting most of the time.

Are We Your Company?

Focused On Growth Leaf Home is dominating the home improvement industry as we continue to grow. We work hard and play harder. For us, we strive to be better than the best and we want you to join in our success! With offices across the U.S. and Canada, our team is diverse and strong. From marketing to sales, installation, and service, we have the best team, right along with the best home solutions. We are committed to our employees’ growth, which we demonstrate by:

• Innovating, Always: Leaf is focused on providing cutting-edge solutions, both for employees and customers

• Partnering With Our Customers: Building strong and trusted relationships is at the core of everything we do

• Empowering Employees: Our brand begins and ends with our people, and we provide opportunities for growth and success in a supportive environment

• Supporting Our Communities: Home is where the heart is, and we in turn strive to give back to the communities that our customers and employees call home

What do we offer?

• Industry-leading compensation package

• Medical, Dental, and Vision benefits after 90 days

• 401k Savings Plan

• Paid Time Off, Comprehensive Health, Wellbeing, and Financial Wellness Programs

• Childcare benefits to support families

• Endless opportunity for growth and advancement. Just ask our current employees!

Other perks you need to know about:

• Employee assistance program – get 24/7 support in areas including legal, financial planning, and counseling.

• Employee discount marketplace – enjoy discounts on thousands of products, from cars to local attractions.

• Gym membership compensation – your insurance will help cover the cost of your gym membership!

• Groups like Vet Connect & the Women’s Committee to help you get involved and to provide resources for your success

Leaf Home Awards and Accolades: Leaf Home has been recognized as a top workplace by The Plain Dealer, is a multi-year recipient of Top Workplaces USA by Energage, and has been Certified™ by Great Place to Work®. A few of our brands have also earned accolades, including:

• LeafFilter and Leaf Home Safety Solutions have ranked on the annual Remodeling 550 list

• Leaf Home, LeafFilter, and Leaf Home Safety Solutions have been recognized on Qualified Remodeler magazine’s Top 500 list

• Leaf Home is a Smart Culture Awards honoree for its employee-focused culture

• Leaf Home is recognized as a growth leader on both the Inc. 5000 and Inc. 5000 Regionals: Midwest lists

For a full list of awards earned by our brands, please visit

Diversity and Inclusion Statement

Leaf Home Solutions is committed to creating a diverse environment and is proud to be an equal-opportunity employer. We strive to create an environment that embraces differences and fosters inclusion.

Equal Opportunity Statement

Leaf Home Solutions will recruit, hire, train, and promote persons in all job titles without regard to race, color, ancestry, national origin, gender identity or expression, sexual orientation, marital status, religion, age, results of genetic testing, veteran status, or physical/mental disability (except where the disability prevents the individual from being able to perform the essential functions of the job and cannot be reasonably accommodated in full compliance with the law).