CW Lease End Services Clerk

CW Lease End Services Clerk

Immediate need for a talented CW Lease End Services Clerk with experience in the Banking & Financial Industry. This is a 06+ Months Contract opportunity with long-term potential and is located in Elk Grove Village, IL. Please review the job description below.

Key Requirements and Technology Experience:

• Effectively collect on excess wear and use and/or mileage charges on matured lease accounts while providing excellent customer service.
• Being accountable for accurate and timely handling of all aspects of customer maintenance and transactions.
• Retrieving payment history from the system and clearly communicate account status to the customer.
• Analyzing account characteristics and working with customers towards account resolution while providing best in class customer service.
• Utilizing approved methods/procedures to make customer contact.
• Utilizing all collections tools available to maximize collections efforts.
• Documenting all activities in a clear and concise manner.
• Being knowledgeable and complying with all security and compliance procedures.
• Effectively manage all inbound and outbound calls in an attempt to resolve customer's outstanding debt, issues and concerns.
• This is a phone based position and requires someone to be comfortable on the phones and have previous phone based experience.
• Experience with financial transactions HIGHLY preferred.
• Must be able to work any time between 8am - 8pm.
• Intermediate Excel Experience REQUIRED.
• Professional demeanor.
• Strong written and verbal communication required.
• Ability to work independently.
• Attention to detail A must. Will be handling high volume of auto finance contracts and vehicle information.
• Ability to thrive in a compliance-based environment.
• Ability to multitask and be flexible with a high volume of workloads.
• Experience in an administrative, reporting or high volume production environment Financial, Banking, Contracts experience is highly preferred.

Our client is a leading Banking & Financial Industry and we are currently interviewing to fill this and other similar contract positions. If you are interested in this position, please apply online for immediate consideration.