Retail Operations Flex Specialist

Company Description

At Longbridge, we love seniors and we’re passionate about helping them unlock the power of one of their greatest assets—their home equity.

As a leading provider of home equity solutions for seniors, we’re committed to helping older homeowners make the most of what they’ve worked hard to build, so they can live the retirement they imagined.

And we don’t just do it well, we do it really well. With an “Excellent” rating on Trustpilot and over a thousand customer testimonials, we’ve earned a reputation for making it easy and stress-free to access home equity—with guidance every step of the way.

But it’s not just our customers who love us—our team does, too! We’ve been named a Great Place to Work® three years in a row because we believe that when people enjoy what they do and where they do it, everyone wins.

Why Longbridge?

At Longbridge, we don’t just offer jobs, we offer careers that grow with you. Here’s why you’ll love being part of our team:

• Grow With Us – We’re big believers in investing in our people. From top-notch training to clear career paths, we support your professional growth every step of the way. Plus, we love promoting from within—because when you succeed, we all do.
• A Culture That Clicks – We work hard, but we have fun doing it! Whether it’s team-building events, friendly competitions, or just an atmosphere of open communication and collaboration, we make sure work feels less like “just work.”
• Benefits That Have Your Back – We’ve got you covered with best-in-class health plans (medical, dental, vision, HSA, and FSA), generous PTO, paid holidays, company-paid life insurance, and a competitive 401(k) match. Because taking care of our team is just as important as taking care of our customers.

If you’re looking for a place where your work truly makes a difference, we’d love to have you on board. Apply today and let’s do great things together!

Job Description

The Retail Operations Flex Specialist responsibilities include supporting various teams by managing a diverse portfolio of loan files, ensuring timely and accurate processing while maintaining exceptional service levels. This position specifically requires coverage of paid time off (PTO) for Retail Processors as needed. This position also requires processing of overflow loans and other duties and/or mortgage or company related tasks as assigned by management.

Please note that there are two positions available, one in the Houston, TX office and one in the Paramus, NJ office.

Primary Job Duties:

• Process applications for submission to underwriting
• Work with loan officers, borrowers, underwriters, closers, AMC’s and title companies
• Works with third parties to obtain conditions
• Scanning and uploading file documentation into LOS
• Clear loan conditions with applicants and communicating with loan officers
• Analyze Credit, income, tax returns and asset documents
• File follow-up and notation in accordance with policy
• Ensure confidentiality of client files
• Provide coverage in Retail Operations and related departments, helping to ensure continuity and consistency in service.
• Provide functional support as needed, adjusting priorities to meet fluctuating workloads and departmental requirements.
• Respond proactively to varying business demands by assisting multiple teams and helping maintain service and productivity standards.
• Other duties and/or mortgage or company related tasks as assigned by management

Qualifications

• At least 3 years in a loan processing environment or similar preferred
• Demonstrated ability to work independently
• Proven ability to work effectively in a collaborative, team-oriented environment.
• Previous mortgage processing experience required
• High School diploma or equivalent
• Intermediate level knowledge of mortgage loan documents, loan origination and underwriting guidelines
• Proven ability to thrive in a fast-paced environment, effectively managing multiple priorities and competing deadlines while maintaining high-quality results.
• Ability to read, analyze, and interpret procedures, manuals, policies, and regulations
• Strong verbal and written communication skills, with the ability to communicate clearly and professionally across all levels of the organization.
• Excellent customer service skills
• Intermediate working knowledge of Microsoft suite of applications (Word, Excel, MS Outlook, Teams)

Additional Information

• Working in a growing and dynamic industry
• Full benefits: Medical, Dental, Vision, FSA/HSA, and wide array of voluntary products and discounts
• 401(k) with company match
• Paid time off
• This is an exempt
• Target base salary range is 52-54K which is based on various factors including skills and work experience.
• In addition to base salary, this role is eligible for a competitive additional compensation program via monthly bonus that is based on individual performance
• LBF is an EEO/AA/Vet/Disabled Employer
• Please note that salaries that are estimated on various job sites may not reflect the actual compensation. Job sites, set the estimated salary, not Longbridge Financial.

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