HVAC Service Manager
The Blue Collar Recruiter
Job Description
Job Description
Residential HVAC Service Manager - Lead a High-Performing Team in Austin!
Location: Austin, TX
Compensation: Competitive Salary + Performance Bonuses + Professional Growth + Great Culture
Are you an experienced HVAC leader who knows how to build strong teams, deliver exceptional customer experiences, and drive service performance?
We're looking for a Residential HVAC Service Manager to lead our growing service department in Austin. This is an opportunity for a motivated leader who enjoys developing technicians, improving operational efficiency, and creating an outstanding customer experience while helping grow a successful residential HVAC business.
What You'll Be Doing:
Lead, coach, and mentor a team of residential HVAC Service Technicians to achieve high performance and exceptional customer satisfaction.
Manage the daily operations of the service department, including scheduling, dispatch coordination, technician productivity, and workflow.
Monitor key performance indicators (KPIs) such as revenue, average ticket, maintenance agreements, callback rates, and customer satisfaction.
Ride along with technicians to provide coaching, technical support, and sales development opportunities.
Assist technicians with complex troubleshooting, diagnostics, and customer concerns when needed.
Ensure technicians maintain compliance with EPA regulations, company safety standards, and industry best practices.
Recruit, interview, onboard, and develop top HVAC talent.
Foster a positive team culture focused on accountability, communication, and continuous improvement.
Collaborate with the installation, dispatch, and customer service teams to ensure a seamless customer experience.
Manage inventory, fleet readiness, tools, and equipment for the service department.
Review service reports for accuracy, completeness, and quality.
Resolve escalated customer concerns professionally while protecting the company's reputation.
Drive revenue growth through technician coaching, maintenance agreement development, and service excellence.
What You Bring:
5+ years of residential HVAC service experience.
Previous experience leading or supervising HVAC technicians preferred.
EPA Certification.
Stron
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