Patient Service Representative I

Patient Service Representative I

Primary responsibilities are accurate and efficient patient registration, procedure scheduling, charge transmittals, collections, and procurement. Representatives must use quality customer service techniques to ensure patient needs are met. Maintain professional interpersonal skills with patients, physicians and co-workers. Supports department operations as needed. Additional responsibilities include performing other duties as assigned and complying with all policies and standards. For specific duties and responsibilities, refer to documentation provided by the department during orientation. Must abide by all requirements to safely and securely maintain Protected Health Information (PHI) for our patients. Annual training, the UH Code of Conduct and UH policies and procedures are in place to address appropriate use of PHI in the workplace.

Qualifications:

• Education: High School Equivalent / GED (Required)
• Work Experience: 1+ years related experience as a Secretary/Receptionist (Preferred) and customer service experience preferably in the medical field (Required)
• Knowledge, Skills, & Abilities: Typing skills – 30 wpm (Required proficiency), excellent verbal/communication skills (Required proficiency), detail oriented (Required proficiency), basic computer knowledge (Required proficiency), ICD9 coding and medical terminology (Preferred proficiency)

Physical Demands:

• Standing Occasionally
• Walking Occasionally
• Sitting Constantly
• Lifting Rarely up to 20 lbs
• Carrying Rarely up to 20 lbs
• Pushing Rarely up to 20 lbs
• Pulling Rarely up to 20 lbs
• Climbing Rarely up to 20 lbs
• Balancing Rarely
• Stooping Rarely
• Kneeling Rarely
• Crouching Rarely
• Crawling Rarely
• Reaching Rarely
• Handling Occasionally
• Grasping Occasionally
• Feeling Rarely
• Talking Constantly
• Hearing Constantly
• Repetitive Motions Frequently
• Eye/Hand/Foot Coordination Frequently

Travel Requirements: 10%

Primary Location: United States-Ohio-Beachwood

Work Locations: 26001 South Woodland Road Beachwood 44122

Job: Administrative Support

Organization: CMC_Operations

Schedule: Full-time

Employee Status: Regular-ShiftDays

Job Type: Standard

Job Level: Entry Level

Travel: No

Remote Work: No

Job Posting: Jun 1, 2026, 7:16:15 PM