Customer Order Coordinator (Spanish Requirement)

Customer Order Co-Ordinator (Spanish Requirement)

Location: Ft. Lauderdale, FL- onsite requirement Language Requirement: Spanish and English

Job Description: We are looking for a detail-oriented and customer-focused professional to join our team as a Customer Order Coordinator. This role involves managing the end-to-end order processing cycle, providing exceptional support to customers, and ensuring seamless communication between internal teams. The ideal candidate will have prior experience in a similar role, excellent problem-solving skills, and the ability to handle multiple priorities in a fast-paced environment.

Responsibilities include: Processing customer purchase orders in the M3 system, ensuring accuracy and releasing them to Logistics as goods are ready to ship. Verifying pricing, product availability, and shipping methods with customers. Monitoring backorders and coordinating their release when items become available. Collaborating with the Operations Manager to expedite backordered items as necessary. Following up with customers to obtain required shipping documentation. Preparing, reviewing, and auditing export documentation (Commercial Docs) to ensure compliance with customs regulations. Providing customers with timely updates on order confirmations, invoices, and tracking information. Responding to customer inquiries regarding stock, pricing, and order-related matters. Generating and issuing daily invoices. Maintaining accurate shipping records to ensure Logistics can meet customer-specific requirements. Answering customer calls and emails promptly, delivering professional support. Collaborating with sales staff to verify special pricing, project codes, and address any unique customer requests or issues. Coordinating with the Warehouse Manager to resolve customer claims related to shortages or damages. Maintaining an organized workspace and managing documentation for orders prior to shipment. Ensuring all shipment-related paperwork, including invoices, order confirmations, purchase orders, and email instructions, is filed accurately and promptly at the end of each day. Supporting the annual physical inventory process, including counting and reconciliation. Performing additional tasks and responsibilities as assigned by management to support operational goals.

Experience and Background include: High School Diploma or GED required. Minimum of 2 years of experience in customer support or administration. Strong communication and interpersonal skills. Excellent organizational and time-management abilities. Self-motivated with a results-oriented approach. Ability to work in a team structure. Ability to communicate verbally and written with people inside and outside an organization. Ability to plan, organize, and prioritize work. Ability to obtain and process information. Previous experience in order processing or customer support. Strong communication and interpersonal skills to manage customer relationships. Proficiency in ERP systems and Microsoft Office tools. Detail-oriented with excellent organizational and problem-solving skills. Ability to work effectively under pressure and meet deadlines.

Benefits: Competitive salary and rewards package Competitive benefits and annual leave offering, allowing for work-life balance A vibrant, welcoming & inclusive culture Extensive career development opportunities and resources to maximize your potential

Why apply? Empowerment: You'll work as part of a global team in a flexible work environment, learning and enhancing your expertise. Innovation: You embrace challenges and want to drive change. Integrity: You are results-orientated, reliable, and straightforward and value being treated accordingly.

HID does not accept unsolicited resumes from headhunters, recruitment agencies, or fee-based recruitment services. We are not responsible for any fees related to unsolicited resumes. HID is committed to building a diverse, equitable, and inclusive workforce that reflects the global communities we serve. As an equal opportunity employer, we welcome applications from individuals of all backgrounds, experiences, and perspectives. We evaluate applicants without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, disability, age, veteran status, or any other legally protected characteristic. Our goal is to create a workplace that empowers everyone to thrive and be their authentic selves, fostering an environment of mutual respect and inclusivity.