Service Advisor

Job Description

Job Description

Four Star Freightliner is the Southeast region’s leading heavy and medium-duty truck dealer that offers a comprehensive line of Freightliner and Western Star brand trucks for both highway and vocational use. We are currently seeking a  Service Advisor  for our Montgomery AL location.

Essential Duties:

This is a hands-on position responsible for scheduling service work and selling additional needed services to customers. This is a fast-paced environment with high expectations where you are rewarded for doing exceptional work. The Service Advisor is responsible for the following:

• Greet customers and answer service calls in a timely, friendly manner.
• Schedule appointments and communicate with customers to determine the nature of the mechanical problem(s), establish a timeline, and estimate the cost of repair.
• Conduct preliminary inspection of customer’s vehicle by lifting hood and visually assess for potential additional repairs needed.
• Test drive vehicles or refer to the test technician as necessary.
• Assign sequence numbers to each customer’s repair orders, obtain customer and vehicle data, establish customer’s payment method, and ensure all documents are accounted for and signed.
• Maintain customer satisfaction by following up on repair orders, contacting customers regarding any changes in the estimate or time promised, and recording all changes on the RO.
• Accomplish the forecast that has been established by management.
• Advise customers on the care of their vehicles and the value of maintaining their vehicles in accordance with the manufacturers’ specifications, using maintenance menus (if applicable).
• If additional work is needed, explain the details to customer, including the additional cost and time considerations.
• Follow all company safety policies and procedures and immediately report any and all accidents to a manager or supervisor.
• All other duties assigned.

Qualifications & Experience

• Minimum of  two years of experience in heavy-duty or automotive parts-related work is Plus
• High school diploma , GED, or equivalent required
• Experience working with the public in a  sale, Customer Service or service environment

Skills & Abilities

• Reliable & Punctual
• Excellent  verbal and written communication skills
• Strong  phone etiquette and customer service skills
• Active listening skills, including the ability to understand customer needs and ask appropriate questions
• Persuasive communication skills to influence decisions and outcomes
• Strong  time management skills and ability to manage multiple priorities
• Service-oriented mindset with a desire to actively help customers
• Self -driven, motivated & management skills
• Positive attitude with a strong  willingness to learn
• Ability to work effectively in a  team-oriented environment

Technical Skills

• Intermediate knowledge of  Windows-based applications , including:
• • Microsoft Word
  • Microsoft Excel
  • Microsoft Outlook
  • Procede Experience is Plus
• Strong overall  computer proficiency needed

BENEFITS:

• Bonus Opportunity
• Company-Paid Life Insurance and AD&D
• BCBS Health & GAP
• Dental and Vision
• Accident, Critical Illness, Cancer, Life Insurance and Disability
• 401(k)
• PTO/Vacation Time

** Due to federally mandated DOT regulations, Four Star Freightliner is a drug-free workplace. Any offer of employment will be contingent on passing a pre-employment drug screening.

 
** An Equal Opportunity employer, Smoke Free/Drug Free Facility. All qualified applicants will receive consideration for employment without regard to the individual's race, color, sex, national origin, religion, age, disability, genetic information, status as a military veteran or any other characteristic protected by applicable law

our Star Freightliner is the Southeast region’s leading heavy and medium duty truck dealer that offers a complimentary line of Freightliner and Western Star brand trucks for both highway and vocational use.

Company Description

our Star Freightliner is the Southeast region’s leading heavy and medium duty truck dealer that offers a complimentary line of Freightliner and Western Star brand trucks for both highway and vocational use.