Refrigeration Support Specialist

Job Description

Job Description

Description:

EXCELLENT WORK ENVIRONMENT AND COMPANY CULTURE! The culture at Meier Supply is built on our shared Core Values :

• PEOPLE Teamwork, trust, and helping others succeed!
• RESPECT Show ultimate regard for others!
• INTEGRITY Always do the right thing!
• DEDICATION To our customers success!
• EXCELLENCE Commitment to best in class in all we do!

We hire, coach/develop, review, reward, and recognize our co-owners based on these characteristics, so it’s important that you share these values in order to be part of our team. We are a 100% employee-owned leading edge wholesale distributor of HVAC/R products based in Conklin, NY with branches throughout NY, MA, CT, and PA. Working at Meier Supply is a unique opportunity to join a company that values it's employee owners and rewards them throughout their long careers with us. Being 100% employee owned, means we have the opportunity to work together towards a common goal of increasing our stock value for all employee owners!

Opportunity Meier Supply Provides:

• Necessary, paid training in the HR field
• Participating in and contributing to an entrepreneurial, high growth work environment
• Using and contributing to the development of industry leading systems and processes
• Being a leader in a company with a reputation for excellent customer service
• Being well compensated for outstanding contributions
• Being an employee-owner of an industry leading organization
• Work/Life Balance and family-oriented culture is a huge differentiator for us!

You will enjoy the following:

• Competitive Pay includes base wages plus generous performance bonuses
• Paid-Time-Off and Holiday Pay
• Comprehensive Medical/Dental/Vision plans protect you and your loved ones – We pay 75% of premiums for employees plus family members!
• Company-paid Life insurance and Disability benefits
• EXCELLENT Retirement benefits through our Employee Stock Ownership Plan (ESOP) and our 401K Retirement plan
• Employee recognition – holiday parties, ESOP events, company lunches, gift cards, plus much more

Job purpose

This role supports the refrigeration division by providing technical expertise, sales estimating, and application support across customer and internal teams. The position is responsible for preparing quotes and proposals, assisting sales efforts, and contributing to the growth of refrigeration product lines within branches. It serves as a key technical resource for customers and internal stakeholders, offering troubleshooting, product selection guidance, and system knowledge. The role also strengthens customer relationships and helps improve operational efficiency through collaboration with product management and cross-functional teams.

Duties and responsibilities

Sales & Estimating

• Prepare quotes, estimates, and proposals for refrigeration projects
• Support the sales team with technical product selection and application guidance
• Actively assist in growing refrigeration sales within the division and at branches

Technical Support

• Provide application support and troubleshooting assistance to customers
• Serve as a subject matter resource on refrigeration systems and equipment
• Develop strong working knowledge of company product lines

Product Management / Division Support

• Support product line growth and alignment within the refrigeration division
• Collaborate with internal teams to improve workflows and efficiency
• Help streamline division responsibilities to allow for more focused roles and productivity improvements

Customer Engagement

• Work closely with contractors, engineers, and end users
• Build and maintain strong customer relationships
• Support both inside and outside sales efforts

Schedule:

Typical office hours Monday-Friday

40 hours a week

Compensation:

$65-80K Annually, DOE, plus generous bonuses

Requirements:

Behavioral Competencies

• Strong technical background in commercial refrigeration systems
• Ability and willingness to quickly learn new product lines
• Experience in quoting, estimating, or refrigeration sales preferred
• Strong problem-solving and customer-service skills
• Ability to manage multiple priorities in a fast-paced environment

Experience

• 5+ years of refrigeration industry experience with demonstrated progression in each role
• HVAC/R distribution or contractor experience is preferred

Working conditions

Typical Monday-Friday office hours. This role is primarily office-based with regular computer use. The position may require occasional travel to customer sites, branch locations, or job sites. Work is performed in a fast-paced environment with frequent interruptions and shifting priorities. The role may involve occasional exposure to job site conditions such as mechanical rooms, rooftops, or construction environments, depending on customer needs.

Physical requirements

The role is generally sedentary, requiring extended periods of sitting, typing, and screen use, with occasional standing, walking, and light lifting (typically up to 20–30 lbs.). Standard vision, hearing, and communication abilities are required to interact with customers, interpret technical documents, and participate in meetings.