Level 2 Support Engineer
Virtual Vocations Inc
As a full-time Level 2 Support Engineer working remotely, the successful candidate will manage complex customer issues, perform deep technical investigations, and collaborate with cross-functional teams to enhance support processes and tooling. Key responsibilities Act as the escalation point for complex customer issues, identifying mitigation strategies and safe fixes Reproduce issues and analyze contributing factors across code, configuration, and data Produce clear incident summaries and root cause documentation for engineering handoff Required qualifications Experience in Level 2 technical support or technical support engineering Proficiency in reading and modifying production code in JavaScript and Ruby Strong SQL skills for investigation and data validation using Postgres Ability to collaborate with cross-functional teams, including AI development and Engineering Exceptional organizational skills to track multiple escalations and ensure resolution
Vacancy posted 4 days ago
Similar jobs that could be interesting for youBased on the Level 2 Support Engineer in United States vacancy
- ...opportunity for a L2 Service Desk & Onsite Engineer to join our busy Service Centre Team in... ...customer sites. You will also provide helpdesk/support work in our office when not required... ...services for our customers. Requirements ~2+ years of experience working within a...Level 2Work at officeRemote work
blueAPACHE
Chattanooga, TN29 days ago $110k
...your ideal opportunity. As the Technical Support Engineer you will be responsible for delivering exceptional... ...located in multiple countries the level of duty and care they need to help... ...experience in a previous hands‑on Level 2 Technical Support 2+ years experience with...Level 2WorldwideGravitee
Denver, CO1 day ago- ...Job Description – Field Support Operations (FSO) Recommend services and standards for supporting the End-User Compute and Field Services... ...Power Supply (UPS) systems Provide server break/fix and Level 2 support for equipment and system software, coordinated through...Level 2Local areaRemote work
Hcltech
Phoenix, AZ3 days ago $75k - $105k
Technical Support Engineer – MPLS-TP Date: Mar 3, 2026 Location: US Company: Belden Inc Belong. Believe. Be You. Belden. Propel... ...Success Technical Support Engineer, you will be responsible for level 2 technical support of Belden Industrial solutions and...Level 2Temporary workRemote workBelden
Carmel, IN4 days ago$25.15 - $42.75 per hour
...Our expert teams of physicists, engineers, data scientists and problem-... ...Training, and Technical Support. The KLA Services organization... ...problem. Repairs involve board-level troubleshootingwhich can be performed... ...of Certification Level 2 or PM Training. Basic proficiency...Level 2Hourly payMinimum wagePart timeWork experience placementWork at officeWorldwideFlexible hoursKLA
Hillsboro, OR3 days ago$100k - $130k
...behind Salesforce, Veeva, Zoom, Box, and others. The Support Team Federato’s Support Engineering team ensures our customers receive timely, accurate technical... ...technical questions, and support customer growth. The Level 2 Support engineer contributes to this mission by...Level 2- ...Job Title : Production Support Engineer Location : Jacksonville, FL FTE... ...of Unix Shell Scripting and SQL. 2. Understanding of common issues and the... ...Responsibilities 1. Provide Technology level 2 application support for a set of applications...Level 2Permanent employment
AceStack LLC
Jacksonville, FL1 day ago - ...Production Support Engineer Irving, TX (3 days onsite - Hybrid) 9 months Web Cam Interview $60-$65/Hr on W2 Background: The ideal... ...Site Reliability Engineering (SRE) principles Provide Level 2 Production Support on Risk Application used by Credit Risk and...Level 2Night shiftWeekend work
Syntricate Technologies
Irving, TX4 days ago $120k - $175k
...Product Support Engineer Cooley is seeking a Product Support Engineer to join the Product team, which is part of the larger Innovation... ...Responsibilities: Advanced Support & Escalation Serve as the Level 2+ escalation owner for issues unsolved by product support...Level 2Full timeTemporary workWork at officeRemote workWork from homeWorldwideFlexible hoursWeekend workCooley
Oshkosh, WI3 days ago$30 - $32 per hour
...problem resolution. Document all work performed while onsite in the NetSuite CRM system. Works with the customer support team to handle onsite Level 1 and 2 system issues. Must have extensive troubleshooting ability to assist the customer support team with on-site work...Level 2Hourly payFull timeFor contractorsNight shiftActivu
Rockaway, NJ3 days ago- Position Application Support Engineer Experience 4+ years Employment Type Full Time / Permanent Key Responsibilities Provide Level 2 support for critical investment banking applications. Required Skills Database: Oracle Operating System: Unix Production Support PL/SQL...Level 2Permanent employmentFull time
- ...Job Description We are looking for a Junior JDE Application Support Engineer for one of our customers in the manufacturing industry to provide... ...issues within the manufacturing modules. This includes Level 2 and Level 3 application support for users, onboarding and offboarding...Level 2Permanent employment
TechDigital Group
Fremont, CA1 day ago $75k
...and a commitment to success. APPLICATION SUPPORT ENGINEER As an Application Support Engineer, you will... ...proficiency in application support (2+ years), comfort with support ticketing... ...addition to contributing on an individual level, you will be expected to help foster an environment...Level 2Full timeRemote workFoley
Vermont2 days ago- ...Markets firm based in Chicago, is seeking a technical Application Support Engineer to join its Front Office Business Support & Monitoring IT team. This is a hands‑on, engineer‑first role providing Level 1/2 production support across mission‑critical trading, booking,...Level 2
QUANTEAM - North America (RAINBOW PARTNERS Group)
Chicago, IL2 days ago - ...strong work ethic. As a member of the Tier 2 Application support organization the support role will... ...new and existing systems; Provide Level-2 and advanced tier 2 support and troubleshooting... ...as a technical support / application engineer; comfortable with writing scripts to...Level 2Work experience placementWork at officeLocal areaRemote workWeekend work
Yesway
Fort Worth, TX2 days ago $60k - $75k
Engineering data centers with precision and expertise. At Strategic Mission Critical,... ...positively to the people and teams they support. Position Opening: SMC is actively... .... The Support Specialist provides Level 1 and Level 2 technical support across a Microsoft-...Level 2Full timeInternshipWork at officeWorldwide$28 - $30 per hour
...A dynamic IT solutions provider is seeking a proactive Level 1/2 IT Support Specialist in New York. You will provide essential support to internal users and troubleshoot various technical issues. Ideal candidates should be experienced in IT support, possess strong customer...Level 2Contract workPhaxis
New York, NY2 days ago- ...We are seeking a highly experienced Senior Application Support Engineer with strong expertise in .NET technologies, SQL Server, SSIS, and... ...business applications. The ideal candidate will be responsible for Level 2/Level 3 production support, troubleshooting complex...Level 2
RCRO LLC
New York, NY2 days ago $1,000 per month
.... Role Overview We are growing our team and seeking a Level 2 Application Support Specialist who will serve as a subject matter expert for... ...identify root causes and drive resolution. Collaborate with engineering teams to escalate defects, reproduce complex issues, and...Level 2Permanent employmentMad Mobile
Tampa, FL3 days ago$89.04k - $133.56k
...team, and as an IT Operations Engineer on Stoke Space’s Information Technology... ..., you’ll play a key role in supporting our Launch Complex and Launch... ...resolution Provide a high level of service to ensure an... ...Range: $89,040 - $133,560 Level 2 Range: $111,300 - $166,950 Our...Level 2Permanent employmentFull time- ...environment. Concept Plus is seeking an Application Support Engineer to be responsible for supporting the sustainment... ...of SAML/SSO authentication and application level configuration for identity integrations Provide Level 2 and Level 3 support for application and integration...Level 2Local areaFlexible hours
Concept Plus
Fairfax, VA2 days ago $45k - $55k
...45,000 to $55,000 YOUR NEXT STEP TOWARD LEVEL 2 We are a fast-growing Managed Services... ...Provider hiring an IT Help Desk Technician to support users across multiple small and mid-... ...technologies, and move toward a Level 2 engineering path. You will receive structured...Level 2Work at officeRemote workBowman Williams
Fair Lawn, NJ5 days ago- ...Description Matlen Silver is actively recruiting an Application Support Engineer consultant that will play a critical role in maintaining... ...Experience Enterprise production support experience working in a Level 1 or 2 incident, problem, and release management support capacity....Level 23 days per week
- ...Help Desk Technician to provide technical support for employees in a defense and U.S. Government... ...Help Desk Support Provide first-level technical support to employees for hardware... ...procedures designed to support CMMC Level 2, NIST SP 800-171, and federal cybersecurity...Level 2Full time
MSM North America
Saint Petersburg, FL3 days ago - ..., other PC Technicians and Senior Technicians to understand PC support needs. Resolve calls that have been escalated in the Call Tracking... ...tasks and proper communications with clients; provide on-call level-2 support; reconcile client demand for services with available...Level 2Work at officeRemote workWorldwide
Sun Technologies
North Chicago, IL1 day ago - ...an experienced and customer-focused Help Desk Technician to support our growing organization. As a full-service law firm serving... ...systems, and network infrastructure. Key Responsibilities Provide Level 1 and Level 2 technical support via phone, email, and in‑person for end‑...Level 2Work at officeRemote work
Bibiyan & Bokhour , P.C
Los Angeles, CA18 days ago $50k - $60k
...leading IT service provider in San Antonio is seeking a full-time Level 2 help desk/field technician. The ideal candidate should... ...setting up printers, diagnosing internet issues, and supporting engineers during network deployments. A clean driving record and U.S....Level 2Remote jobFull time$31.1 - $41.42 per hour
...IS issues, as well as managing enterprise level outage incidents. You will provide mentoring... ...technical guidance to Level 1 and Level 2 Service Technicians, contribute to the development... ...of knowledge base articles, and support the leadership team through performance reporting...Level 2Full timeLocal areaMonday to FridayAAA Auto Club Group
Costa Mesa, CA3 days ago- ...key partner to your clients and your team. You’re adaptable, goal‑oriented, and take ownership of your success. IT Specialist (Level 1–2 Support) What We Need Seeking an onsite IT Specialist / Level 1–2 Support resource to address ongoing connectivity issues while...Level 2Hourly payTemporary workWork at officeLocal areaRemote work
Compugen Systems, Inc.
High Falls, NY2 days ago $26.63 - $38.51 per hour
...Radiology is looking for anIT Field Technical Support Specialist to join our team. We are... ...System (ITSM) Escalate complex issues to Level 2 or Level 3 support resources when necessary... ...with Enterprise Imaging Services, System Engineer, Database and Network resources as needed...Level 2Full timeWork at officeImmediate startRemote workMonday to FridayShift workRadNet
Saint Louis, MO2 days ago
Do you want to receive more vacancies?
Subscribe and receive similar vacancies to Level 2 Support Engineer. Be the first to apply!
Related searches
- IT system support engineer United States
- support escalation engineer United States
- IT engineer United States
- support engineer United States
- IT field engineer United States
- remote network administrator / IT support engineer United States
- production support engineer United States
- associate support engineer United States
- IT software engineer United States
- IT developer United States