Patient Service Representative

Job Title

Duration: 4+ Months Job Description: Schedule: Schedule will be 8 hours between 06:30am-17:00pm, depending on caseload

Responsibilities

• Primary point of contact for patient relations in person and by phone
• Greet patients and assist in resolving patient concerns and escalating as appropriate
• Check patients in/out and collect co-payments, give receipts, and reconcile payments
• Verify patient demographics and insurance information in CS-Link/Epic
• Schedule appointments and complete patient registration
• Process and track referrals and authorizations for various insurance types
• Handle patient/provider correspondence
• Explains policies, procedures, or services to patients
• Sanitize workspace using provided supplies and following department guidelines

Experience

• 1 year of recent experience working in an outpatient clinic or medical office setting.

Skills

• Experience with medical insurance, referral processes, and benefit plans

Education

• High School Diploma/GED