Dispatcher

Job Description

Job Description

Overview

The Dispatcher serves as a critical communications link during emergency and routine operations. This position is responsible for receiving emergency and non-emergency calls, monitoring security and life safety systems, coordinating response efforts, and providing timely communication to emergency personnel and external agencies. 

 

The Dispatcher operates within a fast-paced environment that requires sound judgment, attention to detail, and the ability to remain calm during high-pressure situations. This role supports the safety and security of personnel, facilities, and visitors through effective emergency communications and incident management.

Responsibilities

• Receive, prioritize, and dispatch emergency and non-emergency calls in accordance with established procedures. 
• Monitor security and life safety systems, including alarms, radio communications, and CCTV systems. 
• Coordinate and communicate with emergency responders, security personnel, and outside agencies during incidents and emergencies. 
• Utilize emergency notification systems and communication platforms to disseminate emergency information when authorized. 
• Maintain accurate and detailed incident documentation, including chronological records of events and dispatch activities. 
• Complete daily dispatch logs, activity reports, and other required records. 
• Monitor multiple communication channels simultaneously and respond appropriately to changing situations. 
• Provide timely and professional customer service to callers, employees, and emergency responders. 
• Support emergency preparedness and continuity operations during severe weather events, natural disasters, and other emergency situations. 
• Other duties as assigned

Qualifications

Minimum Qualifications:

• High school diploma or GED. 
• Minimum of one (1) year of dispatch, emergency communications, public safety, security, or related experience. 
• Ability to obtain and maintain a DoD security clearance. 
• Proficiency with computer systems, data entry, and communication equipment. 
• Strong verbal and written communication skills. 
• Ability to remain calm and make sound decisions in stressful or emergency situations. 
• Ability to work varying shifts, including nights, weekends, holidays, and overtime as required.
• APCO Certification
• Successfully pass background and drug screening

 

Preferred Qualifications:

• Previous 911, public safety, emergency communications, law enforcement, military, or security dispatch experience. 
• Emergency Service Telecommunicator certification. 
• CPR and First Aid certification. 
• Experience using computer-aided dispatch (CAD) systems, CCTV monitoring platforms, and emergency notification systems. 
• Familiarity with NCIC, Ohio Law Enforcement Gateway (OHLEG), or similar law enforcement databases. 
• FEMA Incident Command System (ICS) training, including ICS-100 and IS-700 certifications. 

 

Knowledge, Skills and Abilities:

• Knowledge of dispatch operations, emergency response procedures, and communication protocols. 
• Ability to multitask, prioritize competing demands, and manage multiple communication channels simultaneously. 
• Strong organizational skills and attention to detail. 
• Ability to maintain confidential and sensitive information. 
• Proficiency with Microsoft Office applications and other business systems. 
• Effective problem-solving and critical-thinking skills. 
• Ability to work independently and collaboratively within a team environment. 
• Strong recordkeeping and report-writing abilities.