Field Service Manager
Macpower Digital Assets Edge
Key Responsibilities:
- Leading a team that services and supports specific business system products and services within a territory and/or assigned account list-including hardware, document management solutions, and related software.
- Selecting, hiring, training, and developing both new and existing technical representatives.
- ddressing and resolving customer issues promptly to ensure total satisfaction.
- Overseeing warehousing operations related to inventory and merchandise.
- Driving the development and technical education of the team in line with industry advancements.
- Bachelor's degree in a relevant field or equivalent experience, plus 7 years of related industry experience, including management of at least two full-time employees.
- Proven service management experience in the tech industry.
- Hands-on technical field experience, with deep knowledge of digital and electromechanical technologies. Familiarity with Microsoft Office, Lotus Notes, Oracle, and internet-based tools is preferred.
- Excellent communication skills with a desire to lead and mentor a team.
- Exceptional time management and organizational skills.
- Direct field service experience with digital and electromechanical systems.
- Solid understanding of hardware, software, and document management solutions.
- Proficiency in networking, connectivity, and troubleshooting within a business setting.
- Comfortable using platforms like Microsoft Office, Oracle, Lotus Notes, and general web-based systems.
- Demonstrated ability to lead, coach, and develop technical teams (2+ full-time employees).
- Experience in recruitment, onboarding, training, and performance management.
- Strong customer service mindset and a track record of issue resolution in a tech-driven environment.
- bility to balance operational efficiency with a high level of customer satisfaction.
- Capable of managing service logistics, including inventory, dispatching, and warehousing.
Vacancy posted 3 days ago
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