Consumer Assistance & Hearings Coordinator - Investigator

If you are a current State of Maine employee, please submit your application through the internal application process using the Find Jobs report in PRISM. Seasonal employees who do not have PRISM access should apply through the State’s career page and indicate on the application that they have previously worked for the State. . Department of Professional and Financial Regulation (and Boards) Job Class Code: 0347 Grade: 22 - (Professional/Technical) Salary: $47,174.40 - $65,832.00 Annually Location: Gardiner Opening Date: June 30, 2026 Closing Date: July 15, 2026 The Office of Professional & Occupational Regulation seeks qualified applicants for the position of Board Investigator. This position reports directly to the Regulatory Board Manager. This position is responsible for managing consumer complaints and compliance requirements for various licensing boards, including but not limited to, the Maine State Board of Funeral Service, Board of Occupational Therapy Practice, Massage Therapy Program, etc. The primary responsibilities are to investigate consumer complaints and conduct inspections to ensure compliance with various laws and rules governing licensees. This position works under limited supervision and is directly responsible for managing all investigations and inspections, as well as submitting reports to the Regulatory Board Manager and the complaint committee to prepare complaint cases for initial presentation, adjudicatory hearings and/or compliance monitoring activities for b Primary responsibilities include: Analyze and investigate allegations of unprofessional and/or incompetence in accordance with the Agency’s complaint process. Conduct inspections to ensure compliance with laws and rules of the Board and to file those inspection reports. Track, review, and bring appropriate resolution to consumer complaints, inquiries, allegations, and claims. Interviews complainants, respondents, and witnesses; may conduct fact-finding in order to gather all facts and information needed to make recommendations on outcome of the case Coordinate case reviews with the complaint committee in preparation for Board action. Draft Letters of Guidance, Preliminary Denials, and Consent Agreements to resolve complaint cases in coordination with the complaint committee. Manage the data compiled in the case management system, track open cases, prepare cases for review and ensure case information is collected and resolution data reported for compiling statistical reports. To be successful in the position, you should have knowledge of and demonstrated experience in: State and Federal laws, rules, and regulations governing assigned boards and programs Explain and clarify pertinent laws, rules, regulations, and policies Effectively communicate with staff, state officials and the public at large. Conduct research and report results on license practice issues as identified by the Regulatory Board Manager. Minimum Qualifications A six (6) year combination of education and experience in consumer complaints, determining facts, and resolving/recommending resolution to complaints Preference will be given to: Applicants who demonstrate highly developed written and oral communication skills. Contact Information Please contact Candice Wright, Regulatory Board Manager for questions concerning the job posting at View email address on click.appcast.io Benefits of working for the State of Maine: No matter where you work across Maine state government, you find employees who embody our state motto—"Dirigo" or "I lead"—as they provide essential services to Mainers every day. We believe in supporting our workforce's health and wellbeing with a valuable total compensation package, including: Work-Life Fit – Rest is essential. Take time for yourself using 13 paid holidays, 12 days of sick leave, and 3+ weeks of vacation leave annually. Vacation leave accrual increases with years of service, and overtime-exempt employees receive personal leave. Health Insurance Coverage – The State of Maine pays 85%-95% of employee-only premiums ($11,196.96 - $12,514.32 annual value), depending on salary. Use this chart to find the premium costs for you and your family, including the percentage of dependent coverage paid by the State. Dental Insurance – The State of Maine pays 100% of employee-only dental premiums ($387.92 annual value). Retirement Plan – The State contributes the equivalent of 14.11% of the employee's pay towards the Maine Public Employees Retirement System (MainePERS) for MSEA, or 18.91% for Confidential employees. State employees are eligible for an extensive and highly competitive benefits package, covering many aspects of wellness. Learn about additional wellness benefits for State employees from the Office of Employee Health and Wellness. Note: Benefits may vary somewhat according to specific collective bargaining agreements and are prorated for anything less than full-time. There's a job and then there's purposeful, transformative work. Our aim is to create a workplace where you can learn, grow, and continuously refine your skills. Applicants demonstrate job requirements in differing ways, and we appreciate that many skills and backgrounds can make people successful in this role. As an Equal Opportunity employer, Maine State Government embraces a culture of respect and awareness. We are committed to creating a strong sense of belonging for all team members, and our process ensures an inclusive environment to applicants of all backgrounds including diverse race, color, sex, sexual orientation or gender identity, physical or mental disability, religion, age, ancestry, national origin, familial status or genetics. If you’re looking for a great next step, and want to feel good about what you do, we’d love to hear from you. Please note reasonable accommodations are provided to qualified individuals with disabilities upon request. Thinking about applying? . If you are unable to complete the online application, please contact the Human Resources representative listed on the job opening you are interested in applying for. They will work with you for an alternative method of submitting. Join Maine State Government and Make a Difference in Your Community If you're looking for a fulfilling career that allows you to serve the public and make a difference, consider working with Maine State Government! Our departments boast an array of professions, including attorneys, biologists, correctional officers, equipment operators, engineers, human resources professionals, information technology experts, law enforcement officers, nurses, park rangers, social workers, and transportation workers. With more than 100 agencies, boards, and offices, Maine State Government is the perfect place to explore various industries and interests. Whether you're interested in finance or forestry, there's an opportunity for you to help make Maine an even better place to live. eases, there’s a place for you here, and your work will have meaning.