Student Outreach Specialist (Call Center/Customer Service)

Job Description

Job Description

DO WHAT YOU LOVE, LOVE WHAT YOU DO
Our mission at Aveda is to care for the world we live in, from the products we make to the ways in which we give back to society. At Aveda, we strive to set an example for environmental leadership and responsibility, not just in the world of beauty, but around the world. ~ Horst Rechelbacher

Who We Are:

Do What You Love – Love What You Do. Founded in 2004, Nurtur Aveda is a community of professionals dedicated to environmental responsibility and developing future leaders in the world of beauty and wellness.

Responsibilities:

The Student Outreach Specialist must exhibit certain characteristics and perform specific duties during their daily or weekly routine. These responsibilities include, but are not limited to:

• Uphold the Nurtur Core Values and Behaviors and Aveda Success Factors.
• Provide customer service to prospective Aveda Institute students through various support center functions, including conducting inbound and outbound calls, texting, and more.
• Meet performance goals established by the Director of Business Operations.
• Maintain a meticulous and up-to-date Customer Relationship Management (CRM) system to ensure accurate records and efficient communication with potential students.
• Demonstrate unparalleled customer service by personalizing all communications with prospective students, taking ownership of the conversation outcomes, and ensuring positive results.
• Build and maintain business relationships with prospective students, parents, and fellow team members to foster trust and provide information about the Institute’s programs.
• Contribute to the overall success of the Admissions Support Team and student life-cycle.
• Participate in daily and weekly accountability meetings with the Admissions Support Team.
• Collaborate with Admissions Counselors to ensure the effective and efficient booking of appointments, supporting the enrollment process.
• Handle escalated challenges from prospective students professionally and efficiently, ensuring positive resolution.
• Communicate effectively and consistently with the Director of Business Operations.
• Perform duties as assigned and/or required to meet business needs.
• Abide by all other Nurtur policies and procedures as outlined in the Team Member Handbook and Code of Conduct.

Minimum Requirements: 

• High school diploma or GED equivalent; Bachelor’s degree preferred.
• Prior work experience in a contact center or sales role preferred.
• Exhibit self-direction, initiative, resourcefulness, and follow-through with the ability to work at a fast pace and handle multiple tasks and projects at the same time.
• Excellent interpersonal, communication, and presentation skills.
• Demonstrate extreme professionalism and confidentiality in manner, dress, and conduct.

Travel Requirements:

The team member in this position must be able to travel locally to events and for out-of-state training as necessary.

Perks and Benefits: 

• Medical/Dental/Vision/Life
• 401(k)/match
• PTO (paid time off)
• EAP (employee assistance program)
• Short-term disability 
• Employee discount on products and services
• Growth Opportunities

Physical Demands and Work Environment: 

• Sit at a desk with a computer for up to eight (8) hours per day.
• Use hands to handle objects and reach with hands and arms.
• Walk, sit, stand, balance, stoop, speak, and hear.
• See a computer screen and read paper and electronic documents.
• Occasionally lift and/or move objects up to 30 pounds.
• Tolerate a minimal to moderate noise level typical of a corporate office setting.
• Occasionally lift and/or move objects up to 30 pounds
  

Equal Opportunity Employer:

Nurtur Holdings LLC is an Equal Opportunity Employer. All employees and applicants are covered by federal and state laws designed to safeguard employees and job applicants from discrimination on the basis of race, color, religion, sex (including pregnancy, gender identity, and sexual orientation), parental status, national origin, age, disability, genetic information, military service, or other non-merit-based factors. Consistent with these obligations, Nurtur also provides reasonable accommodations to employees and applicants with disabilities and for sincerely held religious beliefs, observances, and practices.