Homeownership Portfolio Analyst I

Job Title

Compensation Grade: 11

Basic Purpose:

Performs intake, processing, underwriting and funding functions associated with the Bank's Affordable Housing Program (AHP) Homeownership Set-Aside. Responsibilities include, but are not limited to, reviewing applications for funding, conducting eligibility and reviewing documents associated with disbursement of program funds, and assists the assigned manager in administering the Bank's affordable housing and community economic development programs; and researching, identifying customer needs, answering questions and providing solutions/alternatives to issues, and maintaining reference data.

Essential Functions:

• Responsible for evaluating, reviewing, underwriting and verifying supporting documentation for applications for the Bank's Affordable Housing Program (AHP) Homeownership Set-aside.
• Reviewing and specifying loan conditions as necessary.
• Reviews and interprets language in loan closing documents such as promissory notes, closing statements, deeds, etc., that indemnify the Bank and its members against potential losses.
• Reviews and analyzes documentation associated with disbursement of program funds and determines compliance with federal regulations and department procedures.
• Responds to inbound customer support phone calls and email messages from the Bank's shareholders, and other related parties. Online systems supported include the Bank's Affordable Housing Program portals FHLBAsap® and (AHPBuild®), and customer relationship management (CRM) system (SalesForce). Serves customers by determining requirements, clarifying desired information, and answering inquiries, performing research, locating and providing information related to technical assistance regarding lending and disbursement procedures and regulatory requirements, resolving problems, fulfilling requests, and maintaining databases.
• Monitors the Bank's FHLBAsap, Post-Closing, AHP Programs and CIP-EDP mailboxes
• Uses the Bank's CRM system to log and track email requests and incoming calls for end-user support, technical inquiries, product information, and other customer-service requests. Ensures accurate and timely CRM system entry of all customer interactions to provide enterprise-wide visibility into the Bank's relationship with our customers.
• Meets established performance metrics and standards.
• Makes recommendations for and participates in the design and implementation of operational systems, and standard operating procedures.
• Performs user acceptance testing to validate system performance, new functionality, upgrades, patches, new products, and data changes before they are deployed to production.
• Attends daily; bi-weekly or ad hoc meetings to discuss team meetings topics such as production updates, system issues, transaction issues, enhancements, procedures updates, etc.
• Expected to enhance the department's brand by taking ownership of issues, following problems through to satisfactory resolution, identifying process improvements and efficiencies, and providing excellent customer service to the Bank's shareholders.
• Assists with the preparation of program reports for department management
• Provides feedback and input on problems, and challenges that are complex and impact the business and operational objectives of the Bank.

Knowledge, Skills, Abilities:

Experience in underwriting single family and/or multifamily affordable housing is preferred.

A thorough understanding of the principles of real estate or mortgage finance, strong math skills, and the ability to identify and resolve complex financial problems are essential.

A basic understanding of the principles of community development finance and the operations of regulated financial institutions.

Basic computer skills, including Microsoft Word, Excel, and PowerPoint.

Minimum Requirements

A bachelor's degree and three years' experience in real estate financial analysis and underwriting, preferably in residential, construction or commercial lending, or the equivalent combination of education and work experience is necessary.

Work Location: This individual must reside within commuting distance from our Atlanta, GA office. This position may not be filled in New Jersey, either in-person or remotely.

Work Schedule: Onsite with an opportunity to work remote partially.

Visa Sponsorship: Applicants must be authorized to work for ANY employer in the U.S. We are unable to sponsor or take over sponsorship of an employment Visa at this time.

We are an equal opportunity employer.