RECEPTIONIST

Job TitleJob DescriptionQualifications:High School Diploma or GEDOne (1) year of experience, preferably in an Ambulatory Surgery Center (ASC)Experience in Endoscopy/Multi-specialty/Ophthalmology/ASCStrong knowledge of ICD 10Strong knowledge of CPT (certification preferred not required)Ability to speak and understand the English languageStrong ethical and moral character referencesBasic computer skillsEssential Duties and Responsibilities:Serves as telephone operator for center; routes incoming calls properly and takes accurate messages when unable to connect caller to requested partyReceives and distributes all mail and special deliveriesGreets patients and provides necessary paperwork for completionNotifies appropriate nursing staff that patient is present after patient has completed paperworkKeeps track of patient's family, patient's driver, etc.Ensures that pharmaceutical/equipment representatives have appropriate badges and do not interfere with patient care or confidentialityPrints out all labels, forms, etc., for patient charts and assembles charts before appointmentCalls appropriate agencies for assistance in case of emergencyStamps the back of each check with deposit stamp at time of receiptMakes copies of all checks with EOBs in mail, credit card slips, and cash received from patientsSeparates EOBs from checks and attaches orginal EOB to copyIssues appropriate receipts when receiving payments by cash or check directly from patientsVerifies credit cards if used and issues appropriate duplicate receiptsPosts all checks, credit card slips, and cash received to payments-received log, showing type of payment separatelyIf there are separate billing accounts (i.e., center, anesthesia, physicians), sorts and posts each to separate payments-received logBalances log to cash/checks/credit card paymentsCompletes deposit log for patient and insurance paymentsCompletes separate deposit log for other types of payments (e.g., refund of overpayment from accounts payable, etc.)If there are separate billing accounts (i.e., center, anesthesia, physicians), sorts and posts each to separate deposit logsBalances deposit log to payments-received log less credit card paymentsGives balanced payments-received log, deposit log, and originals and copies of all cash, credit card slips, and checks received to Business Office ManagerSubmits secondary billing in a timely manner with appropriate supporting documentationReviews patient accounts for accuracy and completeness and obtain any missing informationDemonstrates courtesy and helpfulness toward patients and their familiesParticipates in continuing education and other learning experiencesShares knowledge gained in continuing education with staffMaintains membership in relevant professional organizationsSeeks new learning experiences by accepting challenging opportunities and responsibilitiesWelcomes suggestions and recommendationsRegular and predictable attendancePerforms other duties as assignedCognitive Skills:Exhibit mental alertness for quality decision making and exercising good judgmentAbility to multi-task effectively, efficiently, accurately, and with attention to detailsAbility to recognize/define problems, collect data/facts, draw valid conclusions, and correct errorsAbility to interpret instructions in a variety of forms and deal with abstract and concrete variablesCommunication:Ability to effectively communicate patient care needs and significant information to healthcare team to promote continuity of patient careAbility to respond to questions and professionally interact verbally and/or written with managers, co-workers, patients, and the general publicFinancial Practices:Uses Center resources appropriately and avoids wasteful practicesReports wasteful practicesAnalyzes work area and makes recommendations for potential cost-effective improvementsCompliance Program:Contributes to progress/development of organization's adopted compliance programsPerforms according to established compliance policies and proceduresPerformance-Improvement Program:Contributes to the progress and development of the organization's adopted performance-improvement programPerforms according to established performance-improvement policies and proceduresSafety/Risk-Management Program:Adheres to safety policies and procedures in performing job duties and responsibilitiesMaintains responsibility for safe work area by reporting to safety officer or designee observed or suspected safety violations, hazards, and policies/procedure non-complianceResponds to emergency situations with competence and composureReports observed or suspected medical emergencies, notifies appropriate personnel and responds appropriatelyIdentifies Center emergency situations (e.g., fire, disaster) and notifies appropriate personnel and external agenciesTeamwork:Work well with others – be a team memberReport observed or suspected safety violations, hazards, and policy/procedure non-compliance to Safety Officer or other designated person, following the Chain of CommandParticipate in staff meetings, in-services, committees, and continuing education as requiredSupports the Center's ideology, mission, goals, and objectivesPerforms in accordance with the Center's policies and proceduresConducts self as a positive role model and team memberFollows the Center's standards for ethical business conductRecognizes patients' rights and responsibilities and supports them in performance of job dutiesMathematical Skills:Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, decimals, and percentagesLanguage Skills:Ability to understand, read, write, and speak English, if bilingual Center, bilingual language is required. Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations. Ability to successfully write business correspondence. Ability to effectively present information, respond to questions, and professionally interact with healthcare team, clients, vendors, and the general public.Reasoning Ability:Demonstrates an ability to recognize and define problems, collect data, establish facts, draw valid conclusions, and correct errors. Ability to interpret a variety of instructions and forms to understand abstract and concrete variables. Ability to think critically using inductive and deductive reasoning.Physical Demands:Ability to sit, stand and walk for long periods of time, i.e., 6-8 hours per dayAbility to exert maximum muscle force to lift, push, pull, or carry objects up to 50 pounds in weightAbility to use abdominal and lower back muscles to support part of the body repeatedly or continuously without "giving out" or fatiguingAbility to perform physical activities that require considerable use of your arms and legs and moving your whole body, such as climbing, lifting, balancing, walking, stooping, and handling of materials.Ability to position or transport patients, prepare medical procedure rooms, or set up patient care equipmentAbility to keep your hand and arm steady while moving your arm or while holding your arm and hand in one positionAbility to keep or regain your body balance and stay uprightAbility to exert yourself physically over long periods of time without getting winded or out of breathAbility to quickly respond (with the hand, finger, or foot) to a signal (sound, light, picture) when it appearsSpecific vision abilities for close and distance vision, color vision, peripheral vision, depth perception, and ability to adjust focusWork Environment:Days and hours of work may vary to meet patient needsThe Center is a well-lit, ventilated and climate controlled environment. The Center may require decreased lighting to meet patient care needs, such as laser rooms and some OR/Procedure roomsStaff will work with medical and office equipment, some of which will have moving parts