Morris: Guest Service Representative

Job Description

Job Description

Guest Services Representative (Front Desk)

Express Employment Professionals is partnering with a local hotel in Morris, IL to hire a professional and customer-focused Guest Services Representative. This position is responsible for providing exceptional guest service while managing front desk operations and ensuring a positive experience for every hotel guest.

$17.00 - $18.00 per hour (or adjust as needed)

Open availability required, including weekends and holidays. Hours may vary based on business needs.

• Welcome guests during check-in and check-out while ensuring a positive guest experience
• Process reservations, room assignments, and guest requests accurately
• Handle cash transactions, payments, and maintain accurate records
• Respond to guest inquiries, concerns, and service requests in a professional manner
• Promote hotel services and amenities to guests
• Operate the hotel telephone system, including wake-up calls and message management
• Maintain communication between shifts through front desk logs and reports
• Perform cashier duties and assist with hotel market sales as needed
• Follow all hotel safety and security procedures, including incident reporting
• Maintain a professional appearance and provide excellent customer service at all times
• Collaborate with other hotel departments to ensure smooth daily operations
• Assist guests and team members with additional duties as assigned

• High School Diploma or equivalent preferred
• Previous customer service or hotel experience required
• Strong communication and interpersonal skills
• Excellent customer service and problem-solving abilities
• Strong organizational and multitasking skills
• Basic computer proficiency, including Windows-based software
• Ability to work independently and as part of a team

• Ability to stand and walk for extended periods throughout the shift
• Frequent bending, twisting, reaching, pushing, and pulling
• Ability to lift and carry up to 50 pounds
• Ability to operate office equipment and computer systems
• Ability to maintain productivity in a fast-paced environment

Express Employment Professionals connects talented individuals with quality employers throughout the area. If you enjoy helping others and providing outstanding customer service, this could be the opportunity for you.

Apply today to start your hospitality career with a respected hotel in Morris, IL!

Benefits:

• Any additional details specific to this job (weekends off, lots of OT, direct hire opportunity, etc.)
• Medical, Dental, Vision Insurance
• Life Insurance
• Paid Sick Time
• WEEKLY pay
• Direct Deposit
• $100 Referral Bonus (+$50 for the person being referred)

Express Employment Professionals of Ottawa & Morris is a locally owned and operated staffing company dedicated to helping job seekers find local work. Job seekers will never pay a fee for our services and support.

Apply today!

Call/Text: View phone number on ziprecruiter.com

Email your resume to: View email address on ziprecruiter.com

Know someone who would be a great fit for this role? Sign up for our referral bonus program and send them our way! You could get paid even if you don’t work with us.

• $100 for every candidate you send that works 80 hours
• $50 for them just for being referred

Sign up here >>>