Certified Quality Engineer Supervisor

At TE, you will unleash your potential working with people from diverse backgrounds and industries to create a safer, sustainable and more connected world. Job Overview Department/Segment: Channel Business Unit Business Unit: Distribution Channel Role Statement The Channel Quality Lead – North America is responsible for driving quality performance, complaint reduction, and distributor capability across the Channel Business. The role combines preventive quality leadership, escalation ownership, and people management, while acting as the key quality interface between distributors, Business Units, and TE’s global Channel Quality organization. The position leads a team of two resources in Mexico and focuses on enabling high-quality decision‑making, reducing non‑actionable complaints, and driving systemic improvements across the Channel. Transactional activities are mostly managed through a centralized Channel Quality Support Operations team. Organizational Alignment / Reporting Line Reports to: Global Channel Quality Leader Direct Reports: 2 (Mexico-based) Key Interfaces: Business Unit Quality Leads, Customer Care & Sales, Quality Support Operations (India), Distributor Quality Teams Key Responsibilities Lead pre‑review of complex complaints and improve complaint quality. Lead and develop Mexico‑based team. Manage escalations and ensure high‑quality 8D responses. Drive KPI improvement and systemic actions. Improve distributor capability and relationships. Guide centralized execution and ensure quality output. Support global quality initiatives. Key Performance Measurements Unjustified complaint reduction Customer satisfaction improvement Distributor complaint quality improvement 8D effectiveness and timeliness Complaint avoidance through pre‑review Team performance and development Competencies / Skills Influencing & Stakeholder Management Communication & Executive Presence Coaching & Capability Development Collaboration & Team Orientation Problem Solving & Critical Thinking Ownership & Accountability Adaptability & Resilience Global Mindset & Cultural Awareness Key Qualifications, Experience And Knowledge Required: Bachelor’s degree, 8+ years Quality experience, customer/channel quality, leadership experience Preferred: Electronics industry, Six Sigma, ASQ certifications, global matrix experience Job Requirements Oversee the team's effort in understanding and meeting customer requirements. Act as a primary contact for customer complaints and escalations. Drive continuous customer‑specific improvements. Provide regular updates and insights on customer satisfaction levels to management. What Your Background Should Look Like Generally requires Bachelors degree in appropriate field or local equivalent with a minimum of 3 years of progressively responsible professional level experience. Competencies SET : Strategy, Execution, Talent (for managers) Compensation Competitive base salary commensurate with experience: $80,500-$100,600 (subject to change dependent on physical location) Posted salary ranges are made in good faith. TE Connectivity reserves the right to adjust ranges depending on the experience/qualification of the selected candidate as well as internal and external equity. Total Compensation = Base Salary + Incentive(s) + Benefits Benefits A comprehensive benefits package including health insurance, 401(k), disability, life insurance, employee stock purchase plan, paid time off and voluntary benefits. EOE, Including Disability/Vets

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