Manager, Applications Support (IAM)

ABOUT CIM GROUP:

CIM is a community-focused real estate and infrastructure owner, operator, lender, and developer. Our team of experts works together to identify and create value in real assets, benefiting the communities in which we invest. Back in 1994, our three founders focused on projects in Southern California neighborhoods. Today, we are a diverse team of 900+ employees with projects across the Americas. Our projects have delivered jobs; created comfortable places to live, work, and relax; and provided necessary and sustainable infrastructure. Our focus on enhancing communities is unwavering, and we strive to make an even greater impact in the years to come. Join us and make an impact today!

POSITION PURPOSE:

The Manager of Applications Support is responsible for leading and managing application support services and identity management across the organization, including enterprise, productivity, and business-critical applications, to ensure reliable, high-quality technology services that enable daily operations. This role provides service ownership for the application portfolio, overseeing support delivery, vendor coordination, and continuous improvement aligned with ITIL-based service management practices. In addition, the manager is accountable for strengthening and maturing identity and access management practices to ensure consistent, secure, and auditable access to applications and services. The position leverages tools such as ServiceNow to optimize incident, request, and knowledge management, develops team capabilities, and ensures timely issue resolution to support business continuity and a positive user experience.

ESSENTIAL FUNCTIONS:

Application Support Leadership

• Own service delivery for the organization's application portfolio, including enterprise, productivity, and business applications (e.g., Yardi, Tenrox, Emburse, Deal Manager, Microsoft 365, and other SaaS platforms).
• Serve as application service owner, accountable for availability, performance, support models, and escalation management.
• Participate in application onboarding, lifecycle management, upgrades, integrations, and decommissioning.
• Partner with business stakeholders to understand application needs, prioritize enhancements, and resolve recurring issues.
• Coordinate with vendors and internal teams to ensure effective support and issue resolution.
• Establish standards for application support, documentation, ownership, and knowledge management.

End User Productivity & License Management

• Oversee support for end-user productivity and collaboration tools.
• Own software licensing and entitlement management, including usage monitoring and cost optimization.
• Ensure users have timely, appropriate access to applications while maintaining control and visibility.
• Partner with procurement and vendors on renewals and licensing strategy.

Identity & Access Management

• Improve and formalize IAM processes that support application access and user productivity.
• Own and enhance identity lifecycle management (joiner, mover, leaver) in coordination with HR and IT teams.
• Administer and evolve identity services including Microsoft Entra ID (Azure AD), AD Connect, and related tools.
• Define and maintain role-based access standards aligned to applications and job functions.
• Support access reviews, audits, and least-privilege initiatives in collaboration with Security and Compliance.
• Identify opportunities to improve automation, consistency, and reliability in access provisioning.

SUPERVISORY RESPONSIBILITIES:

• Direct supervision of IT Application Support team.
• Responsible for hiring, performance evaluations, training, and career development.
• Establish team goals and KPIs aligned with organizational objectives.
• Foster a culture of accountability, collaboration, and continuous improvement.

EDUCATION/EXPERIENCE REQUIREMENTS: (including certification, licenses, etc.)

• Bachelor's degree in Information Technology, Computer Science, or related field (or equivalent experience).
• 6+ years of experience in IT support operations, with at least 3 years in a leadership role.
• Strong understanding of ITIL framework; ITIL Foundation certification preferred.
• Experience leading or providing application support.
• Working knowledge of identity and access management concepts and user lifecycle processes.
• Hands-on experience with Microsoft Entra ID (Azure AD) and Active Directory.
• Hands-on experience with ServiceNow or similar ITSM platforms.
• Experience supporting Windows environments, desktop hardware, and enterprise applications.
• Experience with Yardi, Tenrox, Emburse, Deal Manager is preferred.

ABOUT YOU:

• Proven ability to manage and develop technical teams in a fast-paced environment.
• Excellent communication, problem-solving, and organizational skills.
• Experience working in a multi-site or remote support environment is a plus.

WHAT CIM OFFERS:
At CIM, we believe our success stems from our collective efforts, and we are committed to providing well-rounded support and resources for our employees. In addition to a competitive compensation plan, CIM offers a comprehensive benefits program for employees to thrive both inside and outside of work. Eligible employees can enjoy a wide range of benefits, including:

• A variety of Medical, dental, and vision benefit plans
• Health Savings Account with a generous employer contribution
• Company paid life and disability insurance
• 401(k) savings plan, with company match
• Comprehensive paid time off, including: vacation days, 10 designated holidays, sick time, and bereavement leave
• Up to 16 hours of volunteer time off
• Up to 16 weeks of Paid Parental Leave
• Ongoing professional development programs
• Wellness program, including monthly and quarterly prizes
• And more!

Actual base salary considers several factors including but not limited to geography, job-related knowledge, experience, and budget. The start of the salary range is typically associated with the minimum experience required. At CIM, base pay is one part of the total compensation package. This role is eligible for bonus pay in addition to base salary. The anticipated base salary range for the position in Los Angeles, CA is $130,000 - $145,000.

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HOW WE FEEL ABOUT DIVERSITY AND INCLUSION:

At CIM Group, we believe that the unique perspectives and backgrounds of our employees enhance everything we do. We are committed to fostering an inclusive environment where diversity is not only respected but celebrated. We strive to ensure that our workplace is free from discrimination and harassment, allowing everyone to contribute meaningfully and feel a sense of belonging. As an equal opportunity employer, we strictly prohibit any form of unlawful discrimination and adhere to the laws enforced by the EEOC. Our goal is to provide a safe and supportive environment where all employees can grow and make impactful contributions together.

*Applicants with disabilities may be entitled to reasonable accommodation under the terms of the Americans with Disabilities Act and certain state or local laws. A reasonable accommodation is a change in the way things are normally done which will ensure an equal employment opportunity without imposing undue hardship on CIM Group. Please inform our Talent team if you need any assistance completing any forms or to otherwise participate in the application process.

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CIM does not accept unsolicited resumes from Agencies. Any unsolicited resumes received from Agencies will be considered property of CIM and no fees will be due or paid. If you wish to become an approved Agency with CIM or any of its Affiliates, please contact a member of the CIM Talent Acquisition Team.