Product Management Senior Director

Job Category Product Job Details About Salesforce Salesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And innovation isn't a buzzword - it's a way of life. The world of work as we know it is changing and we're looking for Trailblazers who are passionate about bettering business and the world through AI, driving innovation, and keeping Salesforce's core values at the heart of it all. Ready to level-up your career at the company leading workforce transformation in the agentic era? You're in the right place! Agentforce is the future of AI, and you are the future of Salesforce. Senior Director, PM - AI Agent Systems What You'll Actually Be Doing Build Directly With Customers Work alongside enterprise customers to understand their processes, identify valuable automation opportunities, and define what successful execution actually means. Partner with engineering and forward-deployed engineers to take workflows from initial exploration through production adoption. Distinguish customer-specific requirements from recurring needs that deserve investment in the core product. Establish credible measures of customer value, including time saved, operational cost, reliability, and ongoing maintenance. Own Product Strategy and Prioritization Shape the product vision, roadmap, and sequencing across agent learning, execution, evaluation, governance, and self-service. Decide where to focus first: which customers, systems, and workflows offer the strongest combination of customer value and repeatable adoption. Make explicit tradeoffs between winning a new customer and building capabilities that make the next ten deployments easier. Translate customer requirements and technical constraints into clear product decisions. Make Powerful Technology Usable and Trustworthy Partner with engineering and design to make recording, building, testing, debugging, and operating workflows accessible to the people who own those processes. Define how users understand what an agent can do, verify its results, recover from failures, and retain control over consequential actions. Establish product-level success criteria and release gates grounded in task completion, correctness, intervention rates, and time to value. Build a path from hands-on onboarding toward increasingly self-service adoption. Take the Product to Market Partner with Salesforce stakeholders across product marketing, sales, pricing, security, and legal to bring the offering to market. Shape positioning, packaging, and the customer journey from first demonstration to evaluation, purchase, and production use. Build a growth strategy that connects enterprise buying decisions with hands-on technical validation and practitioner credibility. Keep leadership aligned on the investment needed, the evidence behind the strategy, and the decisions that will determine what happens next. You're Our Person If... You've taken an enterprise software product from ambiguity into production adoption. You can explain the decisions you owned, what customers actually used, and how the product changed after launch. You have hands-on experience bringing AI-powered products to users. You understand why model quality alone is insufficient and can reason about evaluation, reliability, latency, cost, and human oversight. You are technically fluent. You can engage deeply with engineers on agent behavior, APIs, workflow state, permissions, and failure recovery without needing to be the implementation owner. You build directly with customers. You can move between a CIO's business objectives and a process owner's daily work, turning both into focused product decisions. You demonstrate senior product judgment. You've owned consequential roadmap and investment tradeoffs, aligned teams without relying on reporting lines, and stayed accountable for outcomes. You want to remain hands-on. You're comfortable testing the product, writing precise requirements, investigating failures, and doing the detailed work required to get an early product right. Helpful Experience Enterprise automation, integration platforms, RPA, developer tools, or agent-based products. Products used across systems such as SAP, Oracle, Workday, or Salesforce. Combining enterprise sales with self-service evaluation or product-led adoption. Working with forward-deployed engineering teams. Growing a zero-to-one product within a startup or an incubation team. Unleash Your Potential When you join Salesforce, you'll be limitless in all areas of your life. Our benefits and resources support you to find balance and be your best, and our AI agents accelerate your impact so you can do your best. Together, we'll bring the power of Agentforce to organizations of all sizes and deliver amazing experiences that customers love. Accommodations If you need a reasonable accommodation during the application or the recruiting process, please submit a request via this Accommodations Request Form. Posting Statement Salesforce is an equal opportunity employer and maintains a policy of non-discrimination with all employees and applicants for employment. What does that mean exactly? It means that at Salesforce, we believe in equality for all. And we believe we can lead the path to equality in part by creating a workplace that's inclusive, and free from discrimination. Any employee or potential employee will be assessed on the basis of merit, competence and qualifications - without regard to race, religion, color, national origin, sex, sexual orientation, gender expression or identity, transgender status, age, disability, veteran or marital status, political viewpoint, or other classifications protected by law. This policy applies to current and prospective employees, no matter where they are in their Salesforce employment journey. It also applies to recruiting, hiring, job assignment, compensation, promotion, benefits, training, assessment of job performance, discipline, termination, and everything in between. Recruiting, hiring, and promotion decisions at Salesforce are fair and based on merit. The same goes for compensation, benefits, promotions, transfers, reduction in workforce, recall, training, and education. Know your rights: workplace discrimination is illegal. In the United States, compensation offered will be determined by factors such as location, job level, job-related knowledge, skills, and experience. Certain roles may be eligible for incentive compensation, equity, and benefits. Salesforce offers a variety of benefits to help you live well including: time off programs, medical, dental, vision, mental health support, paid parental leave, life and disability insurance, 401(k), and an employee stock purchasing program. More details about company benefits can be found at the following link: Pursuant to the San Francisco Fair Chance Ordinance and the Los Angeles Fair Chance Initiative for Hiring, Salesforce will consider for employment qualified applicants with arrest and conviction records. At Salesforce, we believe in equitable compensation practices that reflect the dynamic nature of labor markets across various regions. The typical base salary range for this position is $218,400 - $365,200 annually. In select cities within the San Francisco and New York City metropolitan area, the base salary range for this role is $263,200 - $401,400 annually. The range represents base salary only, and does not include company bonus, incentive for sales roles, equity or benefits, as applicable. #J-18808-Ljbffr salesforce.com, inc.