Clinical Support Specialist (Medical Assistant)

Clinic Liaison Opportunity

Are you ready to be the bridge between exceptional care and our valued patients at Ortho Sport and Spine Physicians? We're on the lookout for a dynamic and resourceful Clinic Liaison to join our team. If you have a talent for communication, a knack for organization, and a passion for ensuring a seamless patient experience, keep reading because we have the perfect opportunity for you!

As the Clinic Liaison, you'll play a pivotal role in ensuring our patients receive top-notch care and assistance. You'll be the go-to person for handling a range of clinical-related inquiries and tasks, making sure each patient's journey with us is smooth and well-supported. Your impeccable communication skills and dedication to patient well-being will be at the heart of your role.

Your duties and responsibilities include:

• Skillfully handle incoming clinical questions, providing accurate information and ensuring patients' concerns are addressed.
• Coordinate medication refills, ensuring patients have access to the treatments they need.
• Manage web encounters, facilitating seamless communication between patients and our medical team.
• Distribute plans of care to relevant professionals, ensuring a collaborative approach to patient treatment.
• Handle paperwork related to FMLA, short-term disability, occupational plans, work accommodations, handicap stickers, and Department of Labor requirements.
• Make pre-procedure phone calls, offering guidance and addressing patient questions.
• Follow up with patients post-procedure, ensuring they're on the path to recovery and addressing any concerns.
• Be the advocate for our services, promoting them to qualified patients, family members, and caregivers.
• Assist patients in scheduling appointments or arranging treatment plans.

Benefits and perks include:

• Enjoy a balanced life with paid time off and the flexibility to take care of personal commitments.
• Celebrate and spend time with loved ones with eight paid holidays throughout the year.
• Focus on your work during scheduled hours without any on-call interruptions.
• Relish your weekends as we offer a schedule that doesn't require working on weekends.
• We invest in your career development with professional development assistance, empowering you to expand your knowledge and skills.
• Your health and well-being are essential to us. We provide medical, dental, and vision insurance coverage.
• Secure your financial future with a 401k plan and company-matched contributions, preparing you for your next journey beyond work.

At Ortho Sport and Spine Physicians, we value collaboration and teamwork. Our clinic is a place where each team member's contribution is essential, and together, we work towards providing exceptional care to our patients.

If you're ready to be the caring link between our clinic and patients, submit your resume and a cover letter highlighting your communication skills, organization, and dedication to patient support.

Join us at Ortho Sport and Spine Physicians, where your role as a Clinic Liaison will make a genuine impact on patient experiences and the community we serve.