Coordinator

Temple University's Kornberg School of Dentistry is searching for a Coordinator, Office of Billing Services!

As the second-oldest dental school in the U.S., the Maurice H. Kornberg School of Dentistry upholds a legacy of innovation in dental education, research efforts, community service and pioneering healthcare services. Founded in 1863, Kornberg remains a pillar in the dental community. We have more than 7,000 alumni currently redefining the field of oral health around the world. In 2023, the school proudly celebrated its 160th Anniversary.

Kornberg supports health and wellness through a range of diverse educational programs and comprehensive patient services. Our students become dedicated and ethical professionals who honor the traditional models of dental care while staying focused on discovering new ones.

We train the experts who lead the field.

Our renowned faculty and staff provide students with a wealth of opportunities and resources, including smart classrooms, digital dentistry labs, clinics and a preclinical lab that emphasizes collaboration. Students pursue postbaccalaureate, predoctoral, continuing education and advanced education in general dentistry programs.

HOURLY RATE: $26.63 per hour (increase to $28.78 per hour after completion of 90-day probationary period)

Position Summary

The Coordinator for the Dental School’s Office of Business Services provides financial counseling services to patients and performs varied administrative and highly responsible clerical functions of a sensitive nature, including highly complex investigative and problem-solving activities. Primary responsibilities will include working with patients to review financials of their treatments, insurance coverage and ability to obtain a sliding fee scale if needed. In addition, the Coordinator will be responsible for more complex issues with troubleshooting unpaid or denied insurance claims as well as unpaid invoices for cash paying patients. The Coordinator will also be responsible all functions of a Sr Biller which include but not limited to: manual and electronic billing, insurance verification, payment posting and reconciliation, follow-up on denied claims or claim requiring additional information as well as all cashier duties including but not limited to accepting payments, posting payments to accounts, correctly navigating any payment type, and all cash and payment reconciliations for day activity.

Required Education and Experience

At least 5 years experience in a health care billing, credit and collections environment. An equivalent combination of education and experience may be considered.

Required Skills and Abilities

• Knowledge of third-party billing, including regulations governing the same.
• Position requires good communication and interpersonal skills and the ability to deal effectively with a large and diverse population in the handling of sensitive issues by telephone and in person.
• Individual must be able to structure work independently, maintain detailed records, and demonstrate good judgment.
• Must possess a high degree of proficiency in the performance of clerical functions and exercise a great deal of tact and discretion in handling sensitive situations.
• Ability to deal effectively with a broad range of individuals, including patients, families, third party payers, etc.
• Thorough knowledge of billing policies and procedures.

Preferred Skills and Abilities

• Bi-lingual, Spanish and English.

Essential duties

• Working with patients to review financials of their treatments, insurance coverage and ability to obtain a sliding fee scale if needed.
• More complex issues with troubleshooting unpaid or denied insurance claims as well as unpaid invoices for cash paying patients.
• Performs all function of a Sr Biller/Cashier
• Performs other duties as assigned

Temple University is committed to a policy of equal opportunity for all in every aspect of its operations, including employment, service, and educational programs. The University has pledged not to discriminate on the basis of age, color, disability, marital status, national origin or ethnic origin, race, religion, sex (including pregnancy), sexual orientation, gender identity, genetic information or veteran status.

Compliance Statement: In the performance of their functions as detailed in the position description employees have an obligation to avoid ethical, legal, financial and other conflicts of interest to ensure that their actions and outside activities do not conflict with their primary employment responsibilities at the institution. Employees are also expected to understand and be in compliance with applicable laws, University and employment policies and regulations, including NCAA regulations for areas and departments which their essential functions cause them to interact.

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