Automotive Service Advisor

Overview Are you Looking to Drive Your Career Forward? Join Our Team and Enjoy a Rewarding Career! At AAA we prioritize your well‑being, offering exceptional benefits. Average Service Advisors earn between $89,000 - $140,000. We offer a wide range of benefits to Team Members to help plan for retirement, keep you and your family healthy and support professional development. As an employer of choice, we are committed to providing you with benefits that are best in class: 11 Paid Holidays Up to 17 days PTO first year - start earning day one, 22 days off in year two Best in Class Benefits – Medical, Dental, Vision, wellness program and more! 401K Matching $1 to $1 up to 6% annually Tuition reimbursement for ASE Certifications State-of-the-art equipment and facilities with consistent car count and high volume of AAA tow-ins A free AAA Membership and numerous employee discounts Trusted Brand for over 120 years with 65 Million+ members in North America Closed Sundays Job Profile Summary The Service Advisor focuses on delivering an outstanding member experience as well as facilitating the work flow of technicians. The job encompasses listening and asking the proper questions to ensure the vehicle to be serviced is diagnosed properly while maintaining the highest levels of customer satisfaction. This includes delivering courteous service, clearly explaining services and charges, accurate completion timelines, and delivering quality work. The Service Advisor is responsible for scheduling work, preparing estimates, assigning work to the technicians, ordering parts, and coordinating other service activities. Essential Duties Interact with members to determine perceived auto repair needs and meet or exceed expectations of great customer service. Accurately document repairs, diagnostic and maintenance work into shop management system Ensure all necessary BAR requirements are met in Repair Order preparation and documentation Source and estimate all needed parts for repairs to customer vehicles Suggest repairs for safety and improved performance and help prioritize for customers in order of importance (safety, economy, longevity) Review all repairs made to vehicles at point of sale and ensure customers have a clear understanding of repairs performed throughout all phases of the transaction (original estimate through final payment) Perform minimal record keeping and other administrative functions required to support the business Note: Travel to different locations may be required on an as-needed basis Knowledge/Skills/Abilities Effective verbal and written communication skills in the language(s) required for the role Effective organization, interpersonal and negotiation skills Ability to work scheduled hours as necessitated by business need Strong math and computer skills with experience using word processing, spreadsheets, browsers, and email Strong member service focus Automotive/mechanical background Ability to drive vehicles equipped with manual transmission Knowledge of equipment/tool operation and diagnostic/repair procedures Education & Experience / Licenses & Certification / Requirements Must possess a valid driver’s license with a safe driving record High School Diploma or equivalent certification (GED) 3-5 years industry experience in auto repair Automotive Service Excellence certification desired Work Environment/Physical Requirements Ability to lift and/or carry up to 40 lbs Standing, bending, kneeling, pushing, reaching, lifting, climbing ladders #J-18808-Ljbffr