Medical Administrative Assistant

Job Title: Medical Administrative Assistant

Job Summary

The Medical Administrative Assistant provides administrative and clerical support to healthcare providers, ensuring efficient day-to-day operations within a medical office or healthcare facility. This role is responsible for managing patient communications, scheduling appointments, maintaining records, and supporting clinical staff to deliver high-quality patient care.

Key Responsibilities

• Greet and check in patients in a professional and courteous manner
• Schedule, confirm, and manage patient appointments
• Answer and manage incoming phone calls, emails, and other communications
• Maintain accurate and up-to-date patient records in electronic medical record (EMR) systems
• Verify patient insurance information and process billing or referrals as needed
• Prepare and organize documentation for patient visits, procedures, and follow-ups
• Assist with patient intake, including collecting medical history and required forms
• Coordinate communication between patients, providers, and external healthcare partners
• Ensure compliance with healthcare regulations, privacy laws (e.g., HIPAA), and office policies
• Support general administrative tasks such as filing, faxing, and data entry

Qualifications & Skills

• High school diploma or equivalent (associate degree or certification in medical administration preferred)
• Previous administrative or healthcare experience preferred
• Familiarity with medical terminology and healthcare processes
• Proficiency in Microsoft Office and electronic medical record (EMR) systems
• Strong organizational and multitasking skills
• Excellent verbal and written communication skills
• Attention to detail and accuracy
• Ability to handle sensitive information with confidentiality

Preferred Competencies

• Patient-focused with strong interpersonal skills
• Ability to work effectively in a fast-paced healthcare environment
• Problem-solving mindset and ability to prioritize tasks
• Team-oriented with a professional and empathetic demeanor

Work Environment

• Medical office, clinic, hospital, or outpatient facility
• May require extended hours, weekends, or shifts depending on the setting
• Fast-paced, patient-centered environment

All qualified applicants will receive consideration for employment without regard to race, color, national origin, age, ancestry, religion, sex, sexual orientation, gender identity, gender expression, marital status, disability, medical condition, genetic information, pregnancy, or military or veteran status. We consider all qualified applicants, including those with criminal histories, in a manner consistent with state and local laws, including the California Fair Chance Act, City of Los Angeles' Fair Chance Initiative for Hiring Ordinance, and Los Angeles County Fair Chance Ordinance.