Program Support Specialist

Salary: $25.09 - $60.00 Hourly
Location : 807 E. Main Street, Durham, NC
Job Type: PT w/o benefits (Less than 20 hours per wk)
Remote Employment: Flexible/Hybrid
Job Number: 26-05810
Department: Office of Economic and Workforce Development
Opening Date: 09/15/2026
Closing Date: Continuous


Position Description
Work. Serve. Thrive. With the City of Durham Advance in your career while making a real difference in the community you serve.

Hourly Rate: $30 /per hour
Location: 807 E. Main Street
Work Days/Hours: 20 hours per week, Monday-Friday, shifts between 9 AM - 4 PM

Be a part of the innovative team driving economic prosperity in Durham. Our helps ensure that Durham has a strong and diverse economy by helping commercial enterprises locate and grow, supporting entrepreneurs and their ventures, managing targeted revitalization projects and preparing the local workforce to for our businesses and industries. If you share our passion for shared prosperity and seek opportunities to serve and grow in your career, join our team!

Duties/Responsibilities
P articipant Data & Compliance Focus
- Primary responsibility for data integrity, attendance verification, module completion tracking, and stipend eligibility documentation.
- Ongoing monitoring of participant records to ensure compliance with program requirements.



Youth Engagement & Events Focus
- Primary responsibility for youth communication, participant support, orientation logistics, and event coordination.
- Support youth engagement before, during, and after program activities.



Core Duties & Responsibilities (Shared)
- Serve as day-to-day support for hundreds of youth participants, responding to inquiries related to participation, attendance, stipends, program requirements, and events.
- Maintain and manage large participant tracking databases and spreadsheets, ensuring accuracy across attendance, eligibility, module completion, and payment status.
- Verify completion of required workforce readiness modules, certifications, and participation milestones tied to stipend eligibility.
- Cross-check attendance records, documentation, and participation data prior to stipend processing to reduce errors, delays, and compliance risks.
- Support stipend and payment coordination, including internal tracking, reconciliation, and preparation of required documentation.
- Assist with in-person and virtual events, including orientations, workshops, site placements, and program close-out activities.
- Coordinate closely with one another and the Program Manager to meet strict deadlines and respond quickly during high-volume periods.
- Provide hands-on youth support, troubleshooting issues related to onboarding, participation barriers, and required forms or documentation.

Minimum Qualifications & Experience

• Associate's Degree OR EQUIVALENT .
• Valid NC Class C Driver's License.

01


Where did you first hear about this opportunity?

• City of Durham Website
• Walk in
• Job fair
• Employee referral
• Professional organization ***Please list the organization in "other" box below***
• Internet posting ***Please list the specific web site in the "other" box below***
• Craig's List
• Facebook
• LinkedIn
• GlassDoor
• governmentjobs.com
• Monster.com
• Indeed.com
• Employment Security Commission
• Magazine/Newspaper
• Other

02


If you listed "other" above please give specific web site, organization, or publication.
03


Please select your highest level of COMPLETED education.

• Less than a High School Diploma or Equivalent (GED, HiSET, TASC)
• High School Diploma or Equivalent (GED, HiSET, TASC)
• Associates Degree
• Bachelor's Degree
• Master's Degree
• Doctoral Degree (PhD, Juris Doctorate)

04


Do you have a valid, unrestricted, North Carolina driver's license? (If you have a valid license from a State other than North Carolina, you must be willing and able to obtain a valid, unrestricted NC driver's license within 60 days of hire).

• I have a valid, unrestricted NC driver's license.
• I have a valid license from another State and I am willing to obtain a valid, unrestricted NC driver's license within 60 days.
• I do not have a valid, unrestricted driver's license.

05


How would you rate your experience maintaining accurate participant records, including tracking attendance, monitoring program completion, and ensuring documentation meets program requirements or eligibility standards?

• No experience
• Beginner level
• Intermediate level
• Advanced level
• Expert level

06


Briefly describe your experience maintaining accurate participant records, including attendance tracking, completion monitoring, and ensuring documentation meets program or eligibility requirements. If you have no experience, respond "N/A."
07


How would you rate your experience supporting youth participants, including communication with youth, providing participant support, coordinating orientations or events, and assisting with youth engagement before, during, and after program activities?

• No experience
• Beginner level
• Intermediate level
• Advanced level
• Expert level

08


Briefly describe your experience communicating with and supporting youth participants, including orientation logistics, event coordination, and engagement before, during, and after program activities. If you have no experience, respond "N/A."
09


How would you rate your experience supporting high-volume participant inquiries and maintaining accurate participant records (including attendance, eligibility, completion tracking, and payment or stipend status)?

• No experience
• Beginner level
• Intermediate level
• Advanced level
• Expert level

10


Briefly describe your experience providing day-to-day support to a large number of participants and managing tracking systems (such as databases or spreadsheets) for attendance, eligibility, completion milestones, or stipends/payments. If you have no experience, respond "N/A."
11


How would you rate your experience reviewing and cross-checking attendance and participation records, and supporting stipend or payment processing through accurate tracking, reconciliation, and documentation?

• No experience
• Beginner level
• Intermediate level
• Advanced level
• Expert level

12


Briefly describe your experience reviewing and cross-checking participant records and assisting with stipend or payment coordination, including tracking, reconciliation, or required documentation. If you have no experience, respond "N/A."
13


How would you rate your experience assisting with in-person and virtual program events, coordinating closely with team members to meet deadlines during high-volume periods, and providing hands-on support to youth participants by resolving onboarding issues, participation barriers, or documentation needs?

• No experience
• Beginner level
• Intermediate level
• Advanced level
• Expert level

14


Briefly describe your experience assisting with in-person or virtual events, coordinating with team members to meet deadlines during high-volume periods, and providing hands-on support to youth participants to resolve onboarding, participation, or documentation issues. If you have no experience, respond "N/A."
Required Question