Transit Marketing Specialist (Social Media Specialist), Grade 21

Transit Marketing Specialist (Social Media Specialist)

The Montgomery County Department of Transportation (MCDOT) is a public service agency dedicated to connecting people and communities through a safe, reliable, and accessible transportation system. We plan, design, build, operate, and maintain the County's infrastructure, including roads, sidewalks, and the Ride On bus system, delivering essential services that support daily life. Through data-driven decision-making, fiscal stewardship, and community engagement, we enhance mobility, advance equity, and strengthen quality of life for all residents and visitors.

The Montgomery County Department of Transportation Communication Office is seeking a Transit Marketing Specialist (Social Media Specialist) to manage social media platforms and create relevant, engaging content to communicate projects, programs, and services to residents and to positively promote MCDOT. The position will encompass devising and implementing marketing plans and strategies to communicate information, inform, and influence residents. Transit Marketing Specialist (Social Media Specialist) functions as a key part of MCDOT's effort to provide timely, relevant, and engaging information daily via the department's more than six social media platforms, including Bluesky, X, Facebook, Instagram, Threads, Reddit, Mastodon, Flickr, and the County's Nextdoor account. Experience creating content in the field for live streaming. The successful candidate will need to be a creative, flexible, customer service-oriented individual with knowledge of ADA compliance protocols, including social media. Tasks will focus on influencing behavior change aligned with MCDOT's transportation objectives.

MCDOT Communication Office is looking for a Transit Marketing Specialist (Social Media Specialist) who is a self-starter, able to work independently and collaboratively to develop compelling multimedia content, support public engagement activities, and enhance MCDOT's visibility across platforms. The ideal candidate is proactive, organized, and comfortable working in a fast-paced environment with limited supervision.

Key Responsibilities:

• Independently collect, develop, and produce content, including videos, photos, interviews, and written materials.
• Manage and schedule social media posts; monitor platforms and address questions and concerns from residents.
• Conduct frequent project site visits to capture content for social media, press releases, and press packages.
• Highlight employee achievements and conduct consistent follow-up communication with the public.
• Plan, coordinate, and execute press conferences, special events, and outreach activities that generate interest and inspire action.
• Create persuasive, engaging content in collaboration with County and regional partners.
• Research emerging communication platforms and propose new engagement approaches.
• Gather information from MCDOT's five divisions to support press releases, newsletters, and other written communications.
• Prepare publications, newsletter articles, display materials, and weekly social media performance reports.
• Ensure all public-facing materials meet ADA accessibility standards.
• Perform additional duties as assigned.

Required Skills & Qualifications:

• Graphic design capabilities (Canva preferred).
• Strong writing and presentation skills.
• Proficiency with Hootsuite, Microsoft Word, PowerPoint, and Excel.
• Ability to collect, organize, and analyze data for reporting.
• Experience preparing written materials for publication and display.
• Familiarity with major social media platforms and effective engagement practices.
• Ability to work independently, take initiative, and demonstrate reliability.
• Willingness to pitch new ideas, platform trials, and creative outreach strategies.
• Writing samples, presentation materials, and creative video examples will be requested; social media knowledge may be evaluated during the interview.
• Multilingual skills are desirable but not required.

Physical & Scheduling Requirements:

• Ability to travel frequently throughout Montgomery County for content creation, meetings, and presentations related to MCDOT programs and projects.
• Ability to lift/carry up to 10 lbs. and perform necessary physical tasks (reaching, bending, loading/unloading) related to event setup and breakdown.
• The candidate must be able to occasionally work rotating shifts on weekdays and weekends.
• The candidate must be able to work off-site.

Minimum Qualifications:

Experience: Considerable four (4) years of professional experience in marketing, advertising, public relations, social media, and/or related field. Education: Graduation from an accredited college or university with a bachelor's degree. Equivalency: An equivalent combination of education and experience may be substituted. Knowledge, Skills, and Abilities:

• Knowledge of the principles, practices, and techniques of marketing, public relations and advertising.
• Knowledge of the transit services available in Montgomery County.
• Ability to make clear and effective oral presentations to business and public officials, civic associations, and the general public.
• Ability to write creatively and to prepare publications and display materials.
• Ability to work tactfully, effectively, and equitably with others.
• Ability to attend meetings or perform other assignments at locations outside the office, if necessary.

Licenses, Registrations, Certifications, or Special Requirements:

• There will be no substitutions for this section.
• Positions in this classification may be assigned duties that require the operation of a motor vehicle:
• Employees assigned such duties will be required to possess and maintain a motor vehicle operator's license valid Class "C" (or equivalent) from the applicant's state of residence.

Medical Protocol: This position requires completion of a pre-employment Medical History Form to assess your ability to safely perform the essential duties of the role.